Welcome

Welcome to GlobalClouds.com documentation

Your Personal Cloud solution for secure storage, synchronization and sharing.

Synchronize your:·
·         Files

·         Calendars

·         Contacts

·         Music

·         Documents

·         Photos

·         Movies

·         & More…

 

With your:
·         Windows Servers & PCs

·         Apple PCs

·         Linux Servers & PCs

·         iPhones

·         iPads

·         Android Phones

·         Android Tablets

·         any Web Enabled Device

 

Share anything with anyone:

Share one or more files, folders, contacts and calendars on your computer, and synchronize them permanently with your Team members.

Multiple Diaries:

Create multiple calendars and address books for work, personal, family or any other need.  Share with family, friends and associates.

Synchronize everywhere:

Place files in your local shared directories, and those files are immediately synchronized to your Cloud Storage and then onto your other devices with the GlobalClouds File-Sync Clients and Apps.

WWW access:

Not near one of your synchronized devices?  No problem! Simply log in using the GlobalClouds web client and manage your files from anywhere.  The address is:
https://storage.au.globalclouds.com/

All your data, anywhere, anytime:

Whether you are using a mobile device, a workstation, or a web client, GlobalClouds provides the ability to put the right files in the right hands at the right time on any device with one simple-to-use, secure solution.

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The basics

So how does it work?

  1. You subscribe to a Storage Cloud option with GlobalClouds.com
    1. It can be a Personal Storage Cloud
    2. It can be a Team Storage Cloud
  2. In your Storage Cloud you can put:
    1. Any files
    2. One or more Calendars
    3. One or more Contact Address Books
  3. You can manage your Storage Cloud data directly with our Web User Interface
  4. You can replicate and “synchronize” your Storage Cloud files with;
    1. Windows desktops and servers from Microsoft
    2. OSX desktops from Apple
    3. Linux desktops and servers
    4. Android mobile phones and tablets
    5. iPhone and iPad mobiles from Apple
  5. You can replicate and synchronize your Calendars with;
    1. Windows desktops and servers from Microsoft
    2. OSX desktops from Apple
    3. Linux desktops and servers
    4. Android mobile phones and tablets
    5. iPhone and iPad mobiles from Apple
  6. You can replicate and synchronize your Contact Address Books with;
    1. Windows desktops and servers from Microsoft
    2. OSX desktops from Apple
    3. Linux desktops and servers
    4. Android mobile phones and tablets
    5. iPhone and iPad mobiles from Apple
  7. You can share your data with Team Members indefinitely
  8. You can share your data with anyone else for up to 14 days

What do you need to do?

  1. You need to Log Into the Web User Interface and have a look around
    1. https://storage.au.globalclouds.com/
  2. You need to install the File Synchronization Clients and Apps on your devices.
    1. For Windows Desktops and Servers ~ click here
    2. For Apple OS X Desktops ~ click here
    3. For Android Mobiles ~ click here
    4. For Apple iOS iPhones and iPads ~ click here
  3. You need to configure your Contact Address Book synchronization.
    1. For these Personal Information Managers:
      1. Thunderbird ~ click here
      2. Evolution ~ click here
      3. Kontact ~ click here
      4. MS Outlook ~ click here
    2. For Apple OS X Desktops ~ click here
    3. For Android Mobiles ~ click here
    4. For Apple iOS iPhones and iPads ~ click here
  4. You need to configure your Calendar synchronization.
    1. For these Personal Information Managers:
      1. Thunderbird ~ click here
      2. Evolution ~ click here
      3. Kontact ~ click here
      4. MS Outlook ~ click here
    2. For Apple OS X Desktops setup guide ~ click here
    3. For Android Mobiles setup guide ~ click here
    4. For Apple iOS iPhones and iPads setup guide ~ click here

 

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Some shortcuts

This User Manual provides an in depth coverage of the GlobalClouds.com Cloud Services.  To skip forward and find just what you need here is a quick outline of the information presented and shortcuts to the sections involved.

The main chapters discuss concepts and provide usage guidance.  The last chapters (the “Setup Guides”) are specific how-to configuration tutorials.

This chapters are divided into these sections:

The Storage Cloud ~ click here

This section provides a quick summary of the various tools available with your GlobalClouds Storage Service

The Web User interface ~ click here

These chapters cover the Web Interface used to connect directly to your Cloud Storage, how to navigate and how to share information with others

Version Control and Deleted Files ~ click here

To understand the file “undo”, delete and permanent delete mechanism read these chapters.

Files and Folders ~ click here

These chapters discuss all matters relating to files and folders.  In particular file storage, synchronization, encryption, encryption passwords and storage quotas.

Contacts and Address Books ~ click here

Your Cloud Storage can be used to hold and manage an unlimited number of Address Books which can be managed directly through the Web User Interface Tools or a wide variety of client programs.  These chapters discuss the concepts.

Calendars and Events ~ click here

Similarly your Cloud Storage can be used to maintain any number of Calendars and events.  These chapters discuss the mechanisms and tools for administration.

Documents ~ click here

A set of tools specifically for document management, editing and sharing is available.  The specifics are covered in this section.

Pictures and Photo Albums ~ click here

A set of tools specifically for picture management, editing and sharing is available.  The specifics are covered in this section.

Activities ~ click here

To help in team environments where many parties are working together it is necessary to have a great audit trail so changes can be reversed and forked.  The “Activity” control mechanisms are covered in this section.

Personal Settings ~ click here

Other service maintenance tasks are discussed in this short section.

Account Management ~ click here

To maintain your accounts, check invoicing, manage referral bonus commissions, manage payments and manage team members and membership there is a detailed portal separate from the main Cloud Storage system.  How to use it is covered in these chapters.

File-Sync for Desktops and Servers ~ click here

These chapters discuss in detail File Synchronization concepts between your Cloud Storage and Desktops and Servers including Microsoft Windows, Microsoft Server and Apple Mac OS X.

File-Sync for Android ~ click here

These chapters discuss in detail File Synchronization concepts between your Cloud Storage and mobile devices that use the Google Android ecosystem.

File-Sync for Apple iOS Mobile ~ click here

These chapters discuss in detail File Synchronization concepts between your Cloud Storage and iPhone and iPad mobile devices that use the Apple iOS ecosystem.

Setup Guides ~ click here

Many setup guides are offered for these main actions:

  • File-Sync = mechanisms to keep your files synchronised with your Cloud Storage repository in near real time.
  • Contact-Sync = mechanisms to directly connect to and manage your Cloud Contact Address Books
  • Calendar-Sync = mechanisms to directly connect to and manage your Cloud Calendars
  • File-Connect = mechanisms to directly connect to and manage your Cloud Files (instead of using File-Sync)

This table lists each guide grouped according to operating system ecosystem.  Ctrl-Click on the chapter reference number to hyperlink:

 

 

Environment Action Jump To
SETUP GUIDES  
Apple Mac OS X File-Sync Client Setup Doc#133
Apple Mac OS X Contacts-Sync Setup Doc#140
Apple Mac OS X Calendar-Sync Setup Doc#141
Apple Mac OS X File-Connect Setup Doc#159
   
MS Windows File-Sync Client Setup Doc#132
MS Office File open/save instructions Doc#149
MS Outlook Setup options Doc#148
MS Windows File-Connect Setup Doc#150
MS Windows File-Connect Command Line Doc#151
   
Android File-Sync App Setup Doc#134
Android Contacts-Sync Setup Doc#136
Android Calendar-Sync Setup Doc#137
   
iPhone/iPad File-Sync App Setup Doc#135
iPhone/iPad Contacts-Sync Setup Doc#138
iPhone/iPad Calendar-Sync Setup Doc#139
   
Thunderbird (Win, Mac, Lin) Contacts-Sync Setup Doc#142
Thunderbird (Win, Mac, Lin) Calendar-Sync Setup Doc#143
   
Evolution (Linux) Contacts-Sync Setup Doc#144
Evolution (Linux) Calendar-Sync Setup Doc#145
   
KDE-Kontact (Linux) Contacts-Sync Setup Doc#146
KDE-Kontact (Linux) Calendar-Sync Setup Doc#147
   
Cyberduck (Win & Mac) File-Connect Setup Doc#152
BitKinex (Win) File-Connect Setup Doc#153
NetDrive (Win) File-Connect Setup Doc#154
WebDrive (Win & Mac) File-Connect Setup Doc#155
   
GNOME (Linux) File-Connect Setup Doc#156
KDE (Linux) File-Connect Setup Doc#157
Linux Command Prompt File-Connect Setup Doc#158
 
SOME TUTORIALS
All ~ http www interface basics Doc#8
All ~ http Contacts Tool basics Doc#35
All ~ http Calendar Tool basics Doc#47
Win and OS X File-Sync basics Doc#93
Win and OS X Using File-Sync Clients Doc#97
Android Using File-Sync App Doc#114
iPhone/iPad  Using File-Sync App Doc#125

 

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Your Storage Cloud

Introduction

Your Storage Cloud is the central repository of all your data, securely held by GlobalClouds.com in a datacentre near you.

You may have a Personal Cloud with one username/password or be part of a Team Cloud that has one storage quota shared by team members with many different usernames.

All your devices replicate with this common core Storage Cloud so that everything stays synchronized and you have one version only of all your information all the time.

We will refer to “File Sync”, Calendar Sync” and “Contacts Sync” often in this guide as the three primary synchronization data types managed in your Storage Cloud.

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Accessing your Storage Cloud directly

To view and work directly in your Storage Cloud there is a feature rich Web User Interface that can be accessed from any web browser, from any device, at any time.

From the GlobalClouds Storage Server main web interface you can access your files, pictures, calendars, address books and all other data stored there. You can add, create, edit, share, delete and make many other changes here and the changes will be propagated out to your personal computers and mobile devices. This process is called synchronization or “sync” for short.

The Web User Interface is the most feature rich way to work with and manage your files, contacts calendars and other data types.

To access the GlobalClouds web interface:

1. Enter https://storage.au.globalclouds.com into your browsers navigation bar.
The GlobalClouds login window opens.

2. Enter your email address as your valid username and also your password.
(Your username is the email address you registered for the service with)

3. Click the Log in button.
The GlobalClouds main user interface opens.

It will look similar to this:

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The main Storage Cloud tools

There are various main ‘Tools’ available to you through the top left drop menu of the web user interface. Each tool is discussed in detail later in this document but the following outline the main tools and their purpose.

This is the main tools menu:

Files Tool. This tool will display the main file management system in the application window. These files are the central “Cloud” copy stored on the GlobalClouds server systems. Any changes made here will be pushed down to your desktop and server computers if you have the GlobalClouds Desktop File Sync program installed. If you have a drive letter mapped with the WebDav protocol built into most operating systems then changes made here will be reflected in your drive mapping immediately.

See the Files & Synchronization section of this document for more information.

The File Tool when displayed in the application window looks as follows:

Activity Tool. This tool will show you all the events that have impacted your data files in chronological order. You can filter and follow through on events that were performed by you, by others or from ‘Public link’ shares. When you find an event that you may wish to reverse you can click on the file to find it in the ‘File Tool’ where you can select the ‘Versions’ button to roll back to an earlier copy.

The Activity Tool when displayed in the application window looks as follows:

Documents Tool. This tool allows you to edit and collaborate in real time with other Team Members on document production. Selecting this tool shows you a list of the editable documents you have in your cloud storage. You can select one of these documents to edit it.

The Document Edit view looks like this:

Pictures Tool. The Pictures tool will scan your file storage for all your photos and image files and present them as photo galleries for you to select and view. Each folder location containing images is grouped for ease of gallery selection and photo viewing.

The Pictures Tool looks like this:

Contacts Tool. The Contacts Tool allows you to create, edit and otherwise manage all your individual contacts and address books. Address books group contacts together and can be individually shared to different persons. For example you can create a personal address book, a family address book and a work address book and share these to different persons.

The Contact Tool looks like this:

Calendar Tool. The Calendar Tool is used to display and manage all your appointments and scheduled events. You can create multiple calendar types for example for work, personal, business, sporting clubs etc. There is no limit. Each calendar can be shared with different people.

The Calendar Tool looks like this:

My Account Tool. The My Account tool opens a gateway to the account maintenance and management system where commercial matters, trouble tickets, payments and any referral payments can be managed. Team Membership, Team Cloud Quotas, and other Team management matters are handled here also.

Because a Web User Interface logon email/password belongs to a specific service that may or may not have rights to manage the master account it is necessary to log onto the My Account system again despite connection to the web user interface being open.

The My Account tool looks like this when it is open:

Tasks Tool. The Tasks Tool is tied to each calendar you create and allows you to enter and maintain a list of tasks. Each task can have time scheduling, notes and other information attached to it. Different views can be displayed to filter your tasks for additional ease of management.

Please see later sections of this document for more detail on how to utilize these tools and more.

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The Web User Interface

Introduction

The Web User Interface is provided as the main portal to work directly in your Storage Cloud repository. Changes made here will be pushed out to your devices through the various synchronization processes.

It is accessed at https://storage.au.globalclouds.com

  • Enter your GlobalClouds email-username
  • Enter your GlobalClouds service password
  • Click or Tap “Login”

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Navigating the main user interface

This is a view of the main Web User Interface:

The GlobalClouds Main User Interface contains the following fields and functions:

  • Tool Selection Menu: Located in the upper left corner of the user interface, this bar contains the GlobalClouds Tools Menu. The icons in this bar enable you to launch the different GlobalClouds Tools available and navigate between them within the GlobalClouds user interface.  The Tool Menu looks similar to this:

  • Tool Information field: Located in the left side bar, this field provides filters and tasks associated with the chosen tool. For example, using the Files tool, you can use the filters in the tool information field to view only files that have been shared with you, files that you have shared with others, files that you have shared through the use of a link, or an option to delete files. Other tool-specific information fields might provide tasks for creating new documents or modifying calendar entries.
  • Application View: The main, central field in the GlobalClouds user interface. This field displays the contents or user features of the tool selected in the Navigation Bar. By default, this field shows the files and directory (“Files” view) of your user account.
  • Navigation Bar: Located over the main viewing window (the Application View), this bar provides a type of breadcrumbs navigation that enables you to migrate to higher levels of the folder hierarchy up to the root level (home) of your GlobalClouds instance.
  • New button: Located in the Navigation Bar, the New button enables you to create new files, new folders, or upload existing files from a specified link.
    • Note: You can also drag and drop files from your file manager (e.g. Windows Explorer or your Mac OS X Finder) into the GlobalClouds Files Application View to upload them to GlobalClouds.
  • Upload button: Located next to the New button in the Navigation Bar, the Upload button enables you to upload files from your system to the GlobalClouds servers. Clicking this button launches a file picker (e.g. Windows Explorer or Mac OS X Finder) window with which you can choose files for uploading.
  • Search field: Residing in the upper right hand corner of the Main User Interface window, the Search field enables you to search for files and folders stored in GlobalClouds. The GlobalClouds search function provides a full text search.
  • Personal Settings menu: Located to the right of the Search field, the Personal Settings dropdown menu provides access to your personal settings page and the ability to log out of your GlobalClouds user session. The personal settings page provides access to the following:
    • Activity notifications
    • Server usage and space availability
    • Password management
    • Name, email, and profile picture settings
    • Interface language settings
    • WebDAV URL for receiving files using WebDAV (see next chapter).
    • Mozilla Sync information for creating synchronization to a Mozilla (Firefox) account.
    • GlobalClouds Version information

You can see Setting Your Preferences section to learn more about those settings.

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Using the Web User Interface

You can access your GlobalClouds files with the GlobalClouds web interface and create, preview, edit, delete, share, and re-share files.

GlobalClouds can display thumbnail previews for image files, MP3 covers, and text files. Hover your cursor over a file or folder to expose the controls for the following operations:

Pencil icon: Rename a file or folder. This does not alter the filename on the original document.

Download: Download the file to your computer.

Versions: Displays older versions, if there are any, and you can revert to an older file version.

Edit: The Edit button appears on files that are editable inside the GlobalClouds Documents tool. Supported file formats are .odt, .doc, and .docx.

Share: Share the file or folder with a group or other users, and create public shares with hyperlinks.

Trash: Delete the selected file or folder, or unshare a shared file or folder.

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Previewing Files

You can display uncompressed text files, OpenDocument files, videos and image files in the GlobalClouds embedded viewers by clicking on the file name. If GlobalClouds cannot display a file, it starts a download process and downloads the file to your computer.

Video streaming by the native GlobalClouds video player depends on your Web browser and the video format. If it doesn’t work in your Web browser, it may be a browser issue and you will be prompted to download the file.

The following is an example of the .PDF viewer:

The native video player will stream the content to your browser (depending on your browser security and settings). This is an example of the built in video player:

When you have finished with one of the embedded viewers and you wish to return home to the file management area or go to any of the other apps click through the file drop down in the top left and make your selection. As follows:

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Navigating inside your folders

Navigating through folders in GlobalClouds is as simple as clicking on a folder to open it and using the back button on your browser to move to a previous level. GlobalClouds also provides a navigation bar at the top of the Files field for quick navigation.

The navigation bar displays your current directory and enables you to migrate back to one of the upper directories or, using the home icon, to navigate back into your root folder.

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Filtering the file application view

GlobalClouds enables you to view files in the File Application View using filter options located in the Tools Information Field. This feature enables you to quickly and easily view and manage files based on their share status.

You can click on any of the filter options to view the files as follows:

  • All files The default view; displays all files that you have access to.
  • Shared with you Displays all files shared with you by another user or group.
  • Shared with others Displays all files that you have shared with other users or groups.
  • Shared by link Displays all files that are shared by you via public link.

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Creating or uploading files and folders

GlobalClouds enables you to create new files or folders directly in any GlobalClouds folder by clicking on the New button in the Files tool.

The New button provides the following three options from which to choose:

  • Text file Creates a simple text file and adds the file to your current folder.
  • Folder Creates a new folder in the current folder.
  • From link Downloads a file from a URL that you type or copy into the form field, and places it into the current folder.
  • Up arrow The upward-point arrow is for uploading files from your computer into GlobalClouds. You can also upload files by dragging and dropping them from your file manager.

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Selecting files or folders

You can select one or more files or folders by clicking on the small thumbnails or icons that represent them. When you select a file or folder, a small checkbox is populated with a check to indicate that it is selected. To select all files in the current directory, you can click on the checkbox located at the top of the Files tool field, above the first file or folder on the list.

If you select multiple files, you can delete all of the selected files or download them as a ZIP file by using the Delete or Download buttons at the top right side of the Files tool field.

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Moving files

Using the GlobalClouds web interface, you can move files and folders by dragging and dropping them into any directory. This is commonly referred to as “Drag and Drop”.

To move a file or folder to the home “root” location drag and drop to the ‘Home’ icon.

We do not implement a file “copy” function via the web user interface as it makes little sense to create duplicate copies of files “in the cloud” where storage is a subscribed to resource.

If you wish to create multiple copies of files in different folder locations it is best to do this within the GlobalClouds folder/library on your desktop computer and have our desktop file sync client software push the changes up to your storage cloud.

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Sharing files with Team members

You can share files or folders on GlobalClouds with another Team member. Please note users with Shared files and folders are labelled with the triangular share icon, and the status Shared in the file or folder row. Team membership can be accessed through My Account in the Tools Selection Menu.  You can only share with other users who are in the same team.  Each account can be members of their home team plus up to three additional teams.  Please see the My Account Tool help for more information about Team Membership management.

To create a local share with other Team Members on GlobalClouds server:

  1. Hover your cursor over an item on the Files page
  2. Click the Share icon:

The ‘Share with user or group’ view opens and looks as follows:

Type the email address of the user that you want to share with.  If the other person is in the same team their name will be found. If you want to share with more than one other person , you have to create each share separately. Check the permissions you want the user or group to have, and optionally send them an email notification as follows:

Your new share appears on user’s Files pages marked with a Share icon, and the name of the file owner.

When you want to revoke a share, simply click the Trashcan icon next to the name of the appropriate user or group in the Shared dialog.

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Creating a Public Share

You can share files with anyone by creating a public ‘Share link’. You create a ‘Share Link’ which creates a unique Internet web address (a URL) that you can then inform people about.  The people you tell do not need to be part of the GlobalClouds.com community.

To create a publicly accessible share link open the Share dialog beside the file or folder you wish to make public and check ‘Share Link’. Enter any password for the share and remember it.  You will inform the people you wish to share the link with of the password you have chosen.

After you enter a password and hit ‘Enter’ the link is created with a unique URL path. You will see the ‘Share Link’ information as follows:

 

You can copy the ‘Share Link’ URL and inform your recipient in any means you choose offline from the GlobalClouds.com system.  If anyone enters this unique URL into a web browser and they know the password you created they will access your share. You have the options to send an email notification direct from the share link tool.  To do this just enter someone’s email address and click ‘Send’.

By default public ‘Share Links’ will have an expiration date.  You can edit this as you choose by entering a new expiry date or unselect for no expiration.

If at any time you wish to obtain the unique sharing URL for the share link you have created you can click on the shared icon to expand the detail.  

For security reasons, some files shared via public link do not open in the recipient’s Web browser. Image files such as PNG and JPG are rendered as previews, and users must click the Download button to fetch the original files.  PDF files will open in the GlobalClouds.com pdf viewer app.

The following screenshot shows how a JPG appears when it is opened as a ‘Share Link’ (its not really the full file, but a reduced-size preview.):

PDF files will appear as previews if the recipient’s Web browser is configured to display PDFs.  Text documents, such as ODT, DOC, and other text formats may be downloaded and are not previewed.  Video files will play if the recipient’s browser has the appropriate browser configuration and codecs.

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Sharing status – overlay icons

Any folder that has been shared is marked with the Shared overlay icon. Public link shares are marked with a chain link. Un-shared folders are blank.

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Share expiration

You can set an expiration date only on public ‘Share Links’. Local shares with other team members do not expire when public shares expire. The only way to “expire” a local share with team members is to click the trash can icon to un-share your files.  you can see the trash icon here:

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Version Control & Deleted Files

Version Control

GlobalClouds supports simple version control for files. Versioning creates backups of files, which are accessible via the Versions link. This link contains the history of the file where you can roll back a specific version of a file, hover your cursor on a file and click Versions link. If any version is available, you should see a list like the image below:

 

Clicking on Restore next to any version will revert the file to that version back.

The versioning tool expires old versions automatically to make sure that the user doesn’t run out of space. Following pattern is used to delete old versions:

  • For the first second we keep one version
  • For the first 10 seconds GlobalClouds keeps one version every 2 seconds
  • For the first minute GlobalClouds keeps one version every 10 seconds
  • For the first hour GlobalClouds keeps one version every minute
  • For the first 24 hours GlobalClouds keeps one version every hour
  • For the first 30 days GlobalClouds keeps one version every day
  • After the first 30 days GlobalClouds keeps one version every week

The versions are adjusted along this pattern every time a new version gets created.

Beside that the version tool takes care to never use more that 50% of the users currently available free space. If the stored versions exceed this limit, GlobalClouds deletes the oldest versions until it meets the disk space limit again.

For this reason often a cloud Quota in use will be larger than the expected value.  This is nothing to be concerned about but its important to remember that as a total in use approaches 100% of the subscribed quota that the versions available will decrease.

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Managing deleted files

GlobalClouds maintains a copy of deleted files in case you need them again. To ensure that individual users do not run out of memory, the Files tool manages the total memory size of deleted files for each user. When it comes to managing deleted files, keep the following in mind:

  • The total memory allocation for deleted files can never exceed more that 50% of the currently available free space for each user.
  • Once the 50% maximum is reached for deleted files, GlobalClouds begins to delete files, starting with the oldest versions, until it reaches the memory usage limit again.

You can view all of the deleted files by clicking on the Deleted files selector in Files tool on the bottom left of the web interface as follows:

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Restoring deleted files

To restore a deleted file:

  1. In the Files tool, click the Deleted files
    The Files tool shows all deleted files.
  2. Hover the cursor over the file that you want to restore.
    Task options appear for the file.
  3. Click the ‘Restore’ button.

The Files Tool will restore the file to its original location and it will no longer appear in the ‘Deleted Files’ list.

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Deleting Files Permanently

To permanently delete a file:

  1. In the Files tool, click the Deleted files button.
    See the Deleted files image above.
  2. Hover the cursor over the file that you want to delete.
    Task options appear for the file.
  3. Click the Trash can button.

The Files tool permanently removes the file from the server.

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Deleted file retention

The GlobalClouds servers store deleted files in a temporary area so that in the event that the file was inadvertently deleted and/or needs to be restored that it can be.

Eventually the files are permanently deleted if the account holder does not permanently delete the file manually.  This process is handled in two ways as follows:

AGE. By default deleted files are held for 45 days.  After 45 days they are permanently deleted.

QUOTA. To prevent a user from running out of usable file system quota deleted files will not be allowed to exceed 50% of the available free space.  Please note for Team Quota members of GlobalClouds business plans this calculation is made from the individual’s specific Team Cloud quota, not the combined All Team Quota.  If the 50% limit is reached the oldest files pending deletion will be deleted early.

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Files & Folders

Introduction to file-sync

Keeping files, calendars and contacts in synchronization between many computers, servers and mobile devices if the primary purpose of the GlobalClouds Personal and Team Cloud services.

File synchronization is simply fantastic. Once you establish it you will wonder how you ever did without it.

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File synchronization basics

For synchronizing files with your desktop computer we recommend using the GlobalClouds Desktop App for Windows, Mac OS X and Linux. These programs can be installed on personal computers or servers as they perform the same function to align files and folders and keep multiple systems in sync.

The GlobalClouds Desktop App enables you to connect to GlobalClouds. You can create folders in your home directory, and keep the contents of those folders synced with GlobalClouds. Simply copy a file into the directory and the GlobalClouds desktop client does the rest. Make a change to the files on one computer and it will flow across to the others using these desktop sync clients. Always have your latest files with you wherever you are.

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Encryption fundamentals

All of your GlobalClouds file data stored on the cloud servers is automatically encrypted. Encryption is automatic and is server-wide, so you cannot choose to keep any files unencrypted. Importantly files stored on your personal computers and mobile devices is not encrypted. Only the copies stored “in the cloud” outside of your physical control.

You don’t have to do anything special, as the encryption engine uses your GlobalClouds login and password as the lock for a unique private encryption key. Just log in and out and manage and share your files as you like.

Specifically all traffic between your devices and GlobalClouds in encrypted with TSL (HTTPS) so it can not be read py parties between the cloud servers and your devices. This is the same technology suite as used by banks and all other institutions handling important personal information. Then when the cloud servers take your data and store it GlobalClouds servers encrypt all your information with an explicit service password used as a special key. This key is composed of elements that include your username/email address and password which only you and your trusted partners know.

IMPORTANT1: If you forget or lose your Personal or Team Cloud password GlobalClouds staff can’t recover your files as resetting your password does not give access to previously encrypted data. We can only delete the encrypted files so you may re-upload from your server/PC/device copies which are not encrypted. (Only the Cloud copy is encrypted.)

IMPORTANT2: If you change your password via the My Account Tool you must log out from the Web Storage user interface and then re-log back in and head into the encryption app in the personal setting menu and update your personal key. This process is covered later in this document.

NOTE: You must never lose your GlobalClouds password, because you will lose access to your data and must rely on copies held your side. For people who wish to enable a “back door” option to safeguard against personal password loss there is an optional recovery mechanism; see the next Recovery Key Password section to learn about this.

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Password Recovery Option

If you enable ‘Password recovery’ (found in the Personal Setting Menu) this will allow GlobalClouds senior administrators to recover your data with a special password held by them in the event that you forget yours. If the recovery key is not enabled, then there is no way to restore your files if you lose your login password.

Note: The default password recovery setting is Disabled so you must opt-in to this function.

To find this function go to the ‘Personal’ menu by clicking on the top right pull down as follows:


This will open the personal menu where you will find the ‘Encryption’ app entry as follows:

If you wish to enable the password recovery backup option to able to allow GlobalClouds to unlock your data on your request then select ‘Enable’ here.  After the change the notification “File recovery settings updated” will flash to inform you.  (As above)

 

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Changed Private Key Password

When you change a service password in the My Account Tool, logout and log back in to the web user interface a situation arises where the encryption private key held by the storage servers is not the same as the new logon password.

You are warned about the “Invalid private key”. This is a simple matter to fix.

After you have changed a service password in the My Account Tool log out from the web user interface and log back in.

You will see this “Invalid private key for Encryption App” message:

The system is informing you that you must update the private key.

To do this follow the pull down menu on the top right to the ‘Personal’ menu as follows:

 

Find the ‘Server-side Encryption’ item in the ‘Personal’ menu. It looks like this:

 

To update you must know your old AND new passwords. This is to ensure only the account holder can release the encrypted data locked with the old password.

Entering the old and new password will yield the “Private key password successfully updated.” Message as follows:

 

At this point update the password used on all your computers and mobile devices and they will access your previously encrypted data without problem. From the web user interface your old data will be available as before.

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Storage Quota

Your GlobalClouds admin has the option to set a storage quota on users. Look at the top of your Personal page to see what your quota is, and how much you have used.

It may be helpful to understand how your quota is calculated.

Metadata (thumbnails, temporary files, cache, and encryption keys) takes up about 10% of disk space, but is not counted against user quotas. Some tools store information in the database, such as the Calendar and Contacts tools. This data is excluded from your quota.

Only files that originate with users count against their quotas, and not files shared with them that originate from other users. For example, if you upload files to another user’s share, those files count against your quota. If you re-share a file that another user shared with you, that file does not count against your quota, but the originating user’s.

Encrypted files are a little larger than unencrypted files; the unencrypted size is calculated against your quota.

Deleted files that are still in the trash bin do not count against quotas. The trash bin is set at 50% of quota. Deleted file aging is set at 30 days. When deleted files exceed 50% of quota then the oldest files are removed until the total is below 50%.

When version control is enabled, the older file versions are not counted against quotas.

If you create a public share via URL, and allow uploads, any uploaded files count against your quota.

Changes to Quota. Please note that changes made to Quotas through the ‘My Account’ tool for example through account upgrades and Team Quota adjustments take up to 24 hours to be implemented.

Therefore if you change a quota please do not expect to see the change reflected straight away.

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Managing Big Files

When uploading through the web client, GlobalClouds is limited to 2GB file size. To upload files larger than 2GB please use appropriate desktop client or via WebDAV or if the upload is for archival purposes and backup consider using a tool to split the files such as Zip.

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Accessing files using WebDAV

GlobalClouds fully supports the WebDAV protocol so you can connect and synchronize with your GlobalClouds files over WebDAV. In the later Setup Guide chapters you will learn how to connect Linux, Mac OS X, Windows, and mobile devices to GlobalClouds via WebDAVbut as a general rule use this path to connect with any webDav software:

https://storage.au.globalclouds.com/remote.php/webdav

WebDAV is a protocol that allows you to map a local drive letter directly to your Cloud Storage point. Files are not synchronized, they are simply located remotely in the Cloud.

There are many WebDAV clients and Apple OSX, Microsoft Windows and Linux all include support for the WebDAV protocol.

For example issuing this command from the CMD prompt of a Windows 7 Desktop will map the drive letter G: to the cloud;

net use g: https://storage.au.globalclouds.com/remote.php/webdav /email-username password

(email and password should be yours as used to connect to the web user interface.)

As follows:

In addition to the built in clients there are many third party WebDAV client programs such as CyberDuck, BitKinex, and SmartFTP.

For more information see the File-Connect Setup Guides later in this document for various options.  Follow these shortcuts:

 

Environment Action Chapter Reference
Cyberduck (Win & Mac) File-Connect Setup Doc#152
BitKinex (Win) File-Connect Setup Doc#153
NetDrive (Win) File-Connect Setup Doc#154
WebDrive (Win & Mac) File-Connect Setup Doc#155
GNOME (Linux) File-Connect Setup Doc#156
KDE (Linux) File-Connect Setup Doc#157
Linux Command Prompt File-Connect Setup Doc#158

 

 

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Synchronizing files using the GlobalClouds Desktop and Mobile Clients

While WebDAV allows you to remotely access the one copy of your files located in your Cloud Storage we feel this is inferior to file and folder synchronization. File Synchronization maintains multiple copies of your files in many locations at the same time.

Synchronization itself is the process of maintaining multiple copies of your files through automatic updates on many various platforms all at the same time. If a file is changed in one location that change is replicated to the other devices immediately.

Your GlobalClouds Personal or Team Cloud storage point fills a central role in this process. As a change on a device is pushed to the Cloud it is then pushed down to any other desktop sync clients. Mobile clients either receive a pushed copy of the file or receive a notification of the change for you to download if required (saving premium mobile network charges).

The central Cloud storage point maintains the archive and version control as previously discussed.

In this way files are held on many devices/servers/mobiles at the same time. This is useful for collaboration, backup, security and team sharing.

As follows:

The recommended method for keeping your desktop PC synchronized with GlobalClouds is by using the GlobalClouds Desktop Client. You can configure the GlobalClouds client to save files in any local directory you want, and you choose which directories on the GlobalClouds to sync with. The client displays the current connection status and logs all activity, so you always know which remote files have been downloaded to your PC, and you can verify that files created and updated on your local PC are properly synchronized with the server.

The recommended method for syncing GlobalClouds with Android and Apple iOS devices is by using the GlobalClouds mobile apps as discussed later in this document.

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Contacts

Introduction to contact-sync

Your GlobalClouds Storage repository can act as a central store for all your contact data organised into Address Books. You can have one or many address books and share these with others.

You can access your central cloud Address Books from all your devices with changes made on one replicated to all others. We offer setup guides for all the popular programs and a full featured web interface program called the “Contacts Tool” for advanced management of the records.

Remote clients connect and synchronize via the open standards CardDAV protocols. See the setup guides for exact methods but basically you connect your clients using your GlobalClouds email-username and password combination against your explicit Address Book path. The path (or URL as it is formally called) is typically of this format:

https://storage.au.globalclouds.com/remote.php/carddav
or
https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email@company.com/addressbookname

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.
  • Where /addressbookname is the name of your address book. (commonly this is ‘contacts’)

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The Contacts Tool

The GlobalClouds Contacts tool is similar to other mobile contact applications, but with more functionality for multiple address books, synchronization between multiple devices and sharing with other team members. When you first access the Contacts tool, a default address book simply called “Contacts” becomes available in which you can create an unlimited number of records.  If you have many contact you can create ‘Groups’ within this address book and make filtering of the display easy.

If you only wish to have one set of contacts synchronized across all your own personal devices then one address book is all that is required.  If you wish to maintain sets of contact records that are then shared with other team members then you must create specific address books for this purpose.  You can of course share your initial address book.

CardDAV. Address books are accessed from remote devices using the CardDAV protocol.  Many devices such as Apple OSX Mac computers, Apple iOS iPhone and iPads, Linux, and Microsoft Windows have support for CardDAV built in.  While application support for CardDAV protocol varies application to application we will explain in our “Setup Guides” later in this document how to connect using the most common programs.

If you wish to share contacts with other team members you share entire Address Books.  You do not share individual contacts or groups.  When you share an address book you assign rights associated to the share to control editing, deletion and re-share privileges.

In the Tools Information field for the Contacts tool, you can choose to create a new contact or a new group. This field also enables you to filter your contacts based on grouped or ungrouped contacts.

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Add Contact basics

You can add contacts using any of the following methods:

  • Add contacts manually via in the Web User Interface
  • Import contacts using Variant Call Format (VCF) or Comma Separated (CSV) file(s)
  • Add contacts into a remote device app/program and synchronize using CardDAV  (requires address book synchronization to be setup)

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Creating Contacts manually

The Contacts tool enables you to create contacts manually. To create a new contact:

  1. Click the +New contact option in the Contacts information field.
    An empty new contact configuration opens in the Application View field.
  2. Specify the new contact information as follows;

Name – The name of the contact. This field provides the option of specifying added information for the user by clicking the pen button to the right of the Name field.

Organization – The organization for the contact.

Email – The email address for the contact. This field defaults to the work email address for the contact. However, you can specify a different email designation by clicking the Work designation to the left of the email field.

Phone – The phone number for the contact. This field defaults to the home phone number for the contact. However, you can specify a different phone designation by clicking the Home designation to the left of the phone field.

Address – The address for the contact. This field defaults to the work address for the contact. However, you can specify a different address designation by clicking the Work designation to the left of the address field.

Notes – Any notes you want to add about the contact.

Note:    The Email, Phone, and Address fields provide the option of specifying a contact method as “preferred.”

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Importing Contacts

GlobalClouds can import many different types of contact data. The three most common data formats are vCards and .vcf files, Comma Separated Value records stored in .csv files and .ldif data sets from LDAP platforms.

vCards enable you to send contact information commonly by email or SMS. A vCard is saved as a .vcf file which stands for Variable Call Format. Mac, Windows and Mobile devices can all typically generate vCards. A single vCard .vcf file can contain a single or multiple contact records.

CSV files can be exported by many programs and a single file can contain from one to many records. Outlook, Thunderbird and Mac Contacts can all export .csv files.

To create contacts within your cloud address book by importing vCards or .csv files you must first export the data from your programs and copy the files to the computer you are using to access the web user interface with. The detail for this step s beyond the scope of this document.

To import contacts using .VCF files or a .CSV file:

1. At the bottom of the Contacts tool information field, locate and click the settings gear button as follows:

2. The Contacts tool gear settings selector opens. It looks like this:

3. Select the +Import option and a pop-up window will open as follows:

4. Choose an address book to which you want to import contacts by clicking the checkbox next to the address book.

5. Then select one of the options from the Import pull-down menu as follows:

These options include the following:

  • Automatic format – Any VCF file. GlobalClouds determines the file format and imports accordingly.
    Gmail CSV – The comma-separated values file from your Gmail account.
    Outlook CSV – The comma-separated values file from your Outlook account.
    Thunderbird CSV – The comma-separated values file from your Thunderbird account.
    Yahoo CSV – The comma-separated values file from your Yahoo account.
    PHPLdapAdmin Idif Export – The export record from your LDAP configuration.
    Gmail VCard – The VCard files from your Gmail account.
    Standard VCard – The VCard files from your Standard account.
    Yahoo VCard – The VCard files from your Yahoo account.

6. Click the ‘Upload fil” button. An Upload File window opens.

7. Navigate to the appropriate file(s) on your system and select for upload.

    Note: You can upload files individually or, by selecting multiple files using the CTRL button and selecting them, you can upload multiple files at one time.

8. Once you have selected the appropriate files, click the Open button on your options.

The import mechanisms automatically places your contacts into the GlobalClouds address book you nominated.

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Exporting Contacts

 

To export an entire address book simple select the ‘Export’ option in the settings menu.  This will create a .VCF file of your address book and allow it to be downloaded by your browser.  The ‘Export’ button is as follows:

In addition to using the ‘Export’ button above a browser or HTTP-GET call can be made to this address for an address book to be downloaded:

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email@company.com/addressbookname?export

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.
  • Where /addressbookname is the name of your address book. (commonly this is ‘contacts’)

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Adding Contacts from a CardDAV Sync

If an address book is synchronised with a personal computer, server or mobile device then these devices can be used to create new contacts locally. These new contacts will then be synchronised with the cloud address book copy and will be manageable through the web user interface.

Setup and synchronization of address books is covered later in this document.

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Editing Contacts with Web Interface

The Contacts tool enables you to edit or remove contact information. To edit contact information:

  1. Navigate to the specific contact that you want to modify.
  2. Select the information in the field that you want to edit.
  3. Make your modifications.

Changes that you make to any contact information are implemented immediately.

Removing Contact Information

The Contacts tool enables you to remove contact information. To remove contact information:

  1. Navigate to the specific contact that you want to modify.
  2. Locate the contact information field that you want to remove.
  3. Click the trash bin to the right of the contact information.

Changes that you make to any contact information are implemented immediately.

Defining a Contact Avatar

By default, new contacts receive a letter avatar (picture) of “U” (for “User”).

When you specify the name of a contact, the avatar reflects the name by adopting the first letter of the name you provide. For example, if you were to specify the name of “Tom,” the avatar would dynamically change to “T” for that contact. If you provide multiple contacts with the same name, or with names that start with the same first letter, the avatar uses the same letter but changes colour to indicate the difference.

changes to:

Customizing an Avatar

In addition to dynamically altering the avatar for each contact, the Contacts tool enables you to customize the avatar. You can specify an avatar in one of two ways by hovering the mouse over the avatar and selecting either;

  • Upload new photo – By selecting this option, GlobalClouds opens a File Upload window. You can choose a new image by navigating to the image, selecting it, and clicking Open as follows:

  • or Select photo from Files – By selecting this option, GlobalClouds opens the Files dialog on the GlobalClouds server. You can choose an image by navigating to the image in a GlobalClouds directory, selecting it, and clicking Choose.

Cropping an Avatar Image

After you have selected an image for your contact, the Contacts tool enables you to crop the picture. To crop the image:

  • Move the image crop box to the desired location and resize the box any way you like.
  • Click Crop Picture in the crop image dialog box.

The Contacts tool crops the image and replaces whatever image was originally used for the contact as follows:

The record is updated as follows:

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Editing Contacts on remote device

Contacts can be edited directly on a personal computer, server or mobile device and provided the address book is synchronized the change will be pushed to the cloud address book copy and then onward to any other synchronized contacts.

The setup of many common apps and programs for contact sync is provided in the Setup Guides.

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Managing Address Books

Clicking on the settings gear button at the bottom of the Tools Information field provides access to the Contact tool settings. This field shows all available address books, certain options for each address book, and enables you to create new address books.

The Contacts settings enable you to share, export, edit, and delete address books.

Note: Hover your cursor over each icon to see a brief pop-up description.

Adding an Address Book

To add an address book:

  1. Click the + Add Address Book option in the Contacts settings field.
    A field opens requesting you to enter a display name for the new address book as follows:

  1. Specify a display name for the address book.
  2. Click the checkbox icon to create the new address book.

Important Note: Single address book syncing across multiple devices / platforms is fully supported and is very easy.  In the situation where you have created multiple address books and multiple calendars and wish to have devices connecting using CardDAV and CalDAV the situation requires an advanced setup.  See the “Synchronizing multiple Address Books” and “Synchronizing multiple Calendars” sections later in this document.

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Synchronizing Address Books

One of the most important features of any contact application is the ability to keep information up to date and synchronized between devices. While this is possible within common eco-system operating systems it is difficult between eco-systems. For example Apple’s iCloud platform does a great job of keeping contacts in sync between Apple devices but the records do not sync to non iCloud compatible machines at all. A similar situation exists for the other brands and their eco systems.

GlobalClouds solves these problems for contact management through the use of central address books that any device can synchronize with using the open standard CardDAV protocol.

To connect to the cloud address book with the CardDAV protocol you must know the unique CardDAV address and place this into the particular remote device app or program used for contact management.

To find your unique GlobalClouds Address book CardDAV URL.

  1. Go to GlobalClouds Contacts tool in your web interface.
  2. Click on the settings (gear) button at the bottom of the Tools Information field.
  3. Click on CardDAV link button for the Address Book you would like to sync.

URL should now be highlighted in blue. You can now copy and paste URL as follows:

A typical CardDAV address would look like this:

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303%40gmail.com/contacts

where Acc1024-testguy303%40gmail.com is your specific account number and email address.  (%40 is a HTML character code for the ‘@’ sign.  Some device programs will accept the ‘@’ sign and make the change behind the scenes while other programs require the use of the correct HTML encoding.)

Note: For instruction on configuring specific devices / platforms go to Setup Guides later in this document

 

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Synchronizing multiple Address Books

A unique problem can arise with some client device apps and programs when you seek to connect to multiple address books on the same cloud server with the same account/username/password combination.

For example the user Acc765-mary@example.com with password ‘123abc’ wishes to connect her Mozilla Thunderbird program on Windows 7 to three address books called ‘Contacts’, ‘Family’ and ‘Work’ on https://storage.au.globalclouds.com

The CardDAV path to the three address books is:

  • https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/contacts
  • https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/family
    and
  • https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/work

When she connects with Thunderbird she is prompted for her password and can choose to store the password on her PC or not.

Most people would expect everything to be fine – BUT IT IS NOT! Thunderbird, like many other programs, follows the specifications for CardDAV exactly and the specifications say that an authentication session or profile for a CardDAV client program should be stored and differentiated using the domain name of the server, username and password. Not the domain name and path, username and password.

The domain name is the https://storage.au.globalclouds.com part only. So Thunderbird sees all three address books as being the same.

The result is that when Mary, using her Thunderbird program looks at her second ‘family’ address book she sees the contents of her first ‘contacts’ address book. When she loks for her ‘work’ contacts she also sees her ‘contacts’ address book entries.

The solution to this is simple.

The solution for Mary is to slightly change the domain name for each address book in her Thunderbird settings. GlobalClouds.com makes this easy. Mary should configure her three address books like this:

  • https://storage1.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/contacts
  • https://storage2.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/family

and

  • https://storage3.au.globalclouds.com/remote.php/carddav/addressbooks/Acc765-mary%40example.com/work

Now her Thunderbird will treat each CardDav session differently.

Where this problem exists for Calendars the solution is the same.

We support up to twenty one different domain paths. If you wish to have more than 21 address books accessed by a client at once please contact helpdesk@globalclouds.com

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Calendars

Introduction to calendar-sync

Your GlobalClouds Storage repository can act as a central store for all your event data organised into calendars. You can have one or many calendars and share these with others.

You can access your central cloud Calendars from all your devices with changes made on one replicated to all others. We offer setup guides for all the popular programs and a full featured web interface program called the “Calendar Tool” for advanced management of the records.

Remote clients connect and synchronize via the open standards CalDAV protocols. See the setup guides for exact methods but basically you connect your clients using your GlobalClouds email-username and password combination against your explicit calendar path. The path (or URL as it is formally called) is typically of this format:

Standard CalDAV address

Most CalDAV clients will use this format:

https://storage.au.globalclouds.com/remote.php/caldav
or
https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc9999-email@company.com/calendarname

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.
  • Where /calendarname is the name of your calendar. (commonly this is ‘personal’)

Apple OS X CalDAV version

Apple iCal and Calendar.app will use this format:

https://storage.au.globalclouds.com/remote.php/caldav/principals/Acc9999-email@company.com/

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.

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The Calendar Tool

The GlobalClouds Calendar tool is similar to other mobile diary and planner applications, but with more functionality for multiple calendars, synchronization between multiple devices and sharing with team members. When you first access the Calendar tool you get a “Personal” calendar that you can use or modify, as you like. With the Calendar Tool you can create and edit events, synchronize to other calendars you might use, and create new, personalized calendars.

If you only wish to have one calendar synchronized across all your own personal devices then the ‘Personal’ calendar is all that is required. If you wish to maintain sets of diary/appointment records that are then shared with other team members then you must create specific calendars for this purpose. You can of course share your initial ‘Personal’ calendar.

It is common to create a “Family” calendar and a ‘Work” calendar which you can make available to those people to view and edit as appropriate.

CalDAV. Calendars are accessed from remote devices using the CalDAV protocol. Many devices such as Apple OSX Mac computers, Apple iOS iPhone and iPads, Linux, and Microsoft Windows have support for CalDAV built in. While application support for CalDAV protocol varies application to application we will explain in our “Setup Guides” later in this document how to connect using the most common programs.

If you wish to share calendars with other team members you share entire calendars. You can also share individual diary events with team members. When you share you assign rights associated to the share to control editing, deletion and re-share privileges.

The Calendar tool contains the following fields and controls:

  • Calendar Date Field – Provides the current date or enables you to select a date that you want to view.
  • Calendar View Options – Enables you to choose between a day, week, or month view for the main Calendar tool window. Also provides a quick jump button to access the current day (Today).
  • Calendar Selection – Enables you to choose the calendar that you want to view.
  • Calendar Controls – Provides controls for each individual calendar. These controls include sharing, obtaining an external URL link to the calendar, an export function, an edit function, and a delete (trash) button.
  • Calendar Settings – Provides access to the calendar-specific settings. These settings include the calendar time- zone selection, time format selection, week start day, cache setting, primary CalDAV address, and iOS/OS X CalDAV address settings.

You can see these elements here:

You can just use the one standard “Personal” calendar and start creating events as detailed in the next section or if you wish to create differentiated calendars please jump to the “Creating a New Calendar” section further on in this document.

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Creating Events

The Calendar tool enables you to create new events.

Select the view you prefer – Day, Week or Month in the top left of the web user interface and select the specific window of time you require. This will change the Application View suitably.

Click on ‘Today’ to move to today’s date. See this view:

Then to create a new event:

  1. In the Application View click a date in the month view or a time in either the week or day views as follows:

    The Create a new event dialog box opens as follows:
  2. Specify a title for the event.
  3. Specify the date and time duration for the event as follows:
  4. (Optional) Provide advanced option details. These details can include the event location, the event category, and an event description.
  5. (Optional) Click the Repeating tab to define any repeat settings for the event.

The Repeating tab provides the following options;

Repeat: This is how often to repeat event.  Possible values are:

  • Does not repeat (default)
  • Daily
  • Weekly
  • Every Weekday
  • Bi-Weekly
  • Monthly
  • Yearly

In addition, selecting the Advanced button in the Repeating tab provides the following options.

Interval: This allows for event frequencies not possible with above standard listed Repeat options.  The interval is the gap that should be imposed between the events as defined in the Repeat entry.  It has a minimum value of 1.

Repeat X Interval = Event frequency.

For example, to create an event that occurs every three days the Repeat value would be set to Daily with an Interval value of 3. In this example see image below for the “Repeat Event” result:

End: This setting allows event repeats to never end, end by date or end by number of repeat occurrences.

Possible values:

  • never (default)
  • by occurrences
  • by date

For example, to set an event to end after 10 occurrences select by occurrences with a value of 10. See below image:

Alternatively you may select a date to determine when a repeating event should end by selecting by date. See below image:

Note: The repeating function will simplify the Repeat / Interval values when appropriate changing your setting to something that better describes your intent. For example if you select a Repeat value of Weekly with an Interval value of 2 the repeating function automatically sets the repeat rule to Bi-Weekly with an Interval value of 1.

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Editing an Event

The Calendar tool enables you to edit any event. To edit a calendar event:

  1. Click the event in the Calendar tool.

The Edit event dialog box opens.

  1. Make the changes you require.
  2. Click ‘Save event’ as follows:

The Calendar tool makes the change to the event and any subsequent events impacted.

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Deleting an Event

The Calendar tool enables you to delete any event that you create. To delete a calendar event:

  1. Click the event in the Calendar tool.

The Edit event dialog box opens.

  1. Click the Delete event button as follows:

The Calendar tool deletes the event and any subsequent events impacted.

 

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Sharing Events

Once an event has been saved, a new tab appears for the event that enables you to share it. The options available in the Share tab include the following:

Share with user or group field – Enables you to specify users or groups with whom you want to share the event.

Share visibility pulldown menu – Enables you to specify the level of information that is shared.

The possible levels include:

– Show full event – Displays full event details to those with whom the event is shared.

– Show only busy – Displays only that you are busy during this event; no event details are provided.

– Hide event – Hides the event from the users or groups specified.

To share an event:

  1. Specify the users or groups with whom you want to share (or hide) the event.
  2. Define the level of visibility that you want the users or groups to have.
  3. (Optional) Click the Send Email button to share the event details using an email.
  4. Click the Save event button to save your changes.

The Calendar tool saves and closes the event window.

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Creating a new calendar

The GlobalClouds Calendar tool enables you to create new calendars for work or other activities that you want to keep separated. You can manage each calendar separately.

To create a new calendar:

  1. Access the Calendar tool.
  2. Click the + New Calendar.

    A dialog opens to enable you to create a new calendar as follows:
  3. Specify a name for the new calendar.
  4. (Optional) Specify a colour for the new calendar.
  5. Click the ticker checkbox.

The Calendar tool creates a new calendar using the name and colour specified. As follows:

 

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Deleting a Calendar

It is possible to delete an entire Calendar that is no longer in use. Be very careful with this option as it deletes all the events associated with the Calendar if it is deleted.

To delete locate the Trash Bin icon beside the calendar you no longer require. Select it as follows:

Select it and confirm to delete.

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Filtering Calendar View

If you create multiple calendars, each with events of a different color it is possible to simply filter your application view to only show events from specific calendars. You do this by clicking on each calendar to enable/disable to view.

For example here is a calendar of our friend Mr Test Guy303 for January 2015 showing his three calendars:

After de-selecting the ‘Family’ calendar the view changes as follows:

The Family entries are not deleted they are just not displayed. Re-selecting the ‘Family’ calendar would change the view back to the previous one.

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Synchronizing Calendars

One of the most important features of any calendar application is the ability to keep information up to date and synchronized between devices. While this is possible within common eco-system operating systems it is difficult between eco-systems. For example Apple’s iCloud platform does a great job of keeping calendars in sync between Apple devices but the records do not sync to non iCloud compatible machines at all. A similar situation exists for the other brands and their eco systems.

GlobalClouds solves these problems for calendar management through the use of central planner that any device can synchronize with using the open standard CalDAV protocol.

CalDAV is an open Internet standard for accessing scheduling information using the iCalendar data format. iCalendar and the .ICS file format is used by many scheduling clients including Google Calendar, Apple Calendar, IBM Lotus Notes, Yahoo Calendar, Evolution, eM Client, Mozilla Thunderbird (with the Lightning extension), SeaMonkey and partially by MS Outlook and Novell GroupWise.

To cooperate in planning and scheduling it is common to exchange iCalendar information by email. (the .ICS extension attachments). GlobalClouds supports this through the client applications that interpret the .ICS information and post to the connected calendar. To facilitate deeper cooperation within an organisation calendars, like files and contact address books, can be shared with Team Members.

To connect to from one of the many applications that support CalDAV protocol you must know the unique CalDAV address of your calendar with GlobalClouds.com You place the address into the particular remote device app or program.

CalDAV enables multiple clients devices to access the same information for use in cooperative planning and information sharing between devices.

The Calendar tool provides three CalDAV addresses for use with various client applications.

  1. Primary CalDAV address
  2. iOS/OSX CalDAV address
  3. Explicit CalDAV address.

Using these addresses, you can use CalDAV-capable applications such as OS X Calendar, Thunderbird and Outlook.

To access Primary and iOS/OS X CalDAV addresses go to the Calendar tool in your GlobalClouds web interface and click on the settings (gear) button at the bottom of the Tools Information field.

To access Explicit CalDAV address go to the Calendar tool in your GlobalClouds web interface and click on CalDAV link button (chain link icon) for specific calendar in the Tools Information field.

Click once on appropriate address to highlight. You can now copy and paste highlighted address.

Note: For instruction on configuring specific devices / platforms go to SETUP GUIDES chapter of this document

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Calendar Settings

The Calendar tool settings provides global configuration that applies to all calendars that you have created in the Calendar tool.

In the Calendar tool settings, you can modify the following:

  • Timezone – Provides an alphabetical listing of all available countries categorized by continent.
  • Time format – Provides the option of using 24 hour or 12 hour time format.
  • Start week on – Provides the option of starting the calendar week on Monday, Sunday, or Saturday.
  • Primary CalDAV address – Provides the primary CalDAV link URL.
  • iOS/OS X CalDAV address – Provides the iOS/OS X CalDAV link URL.

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Exporting Events & Calendars

You can export either a single event or an entire calendar. If you want to export a single event, click on the event, select Advanced and press the Export Event button in the bottom left corner. A suitably named .ICS file will be prepared for download to your local machine. See this screenshot:

If you want to export an entire calendar as an .ICS file for backup, to send to someone by email or to import into a non-synchronized application use the ‘download’ icon next to the calendar name as shown in the figure below:

Note: Exported events and calendars are saved as ICS iCalendar files.

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Importing Events & Calendars

You can import your calendar as an ICS iCalendar file using the Files tool. To do so you need to obtain the .ICS file you wish to import and place it into your cloud file storage. Generally place the files in your local “GlobalClouds” folder on your PC and they will synchronize up to your cloud store. Once there you can click on the .ICS file ini your file tool and the Calendar Import mechanism will begin.

The following shows a file called ‘work.ics’ in the File Tool:

Clicking on the .ICS file opens the calendar import mechanism as follows:

The Calendar tool enables you to import the calendar into a new calendar or into an already existing calendar. You choose by accessing the pull down menu as follows:

If you import into an existing calendar you can choose to overwrite the existing calendars records completely. Be careful with this option it wipes the existing calendar clean then imports only those records that exist in the .ICS file. All your old events will be gone. To merge the data do not select this option. Merging is the default.

If you choose to create a new calendar you can select a name and colour for the entries. If you pick a name that already exists the tool will prompt you to correct it. Creating a new calendar on .ICS import looks like this:

Clicking on the >>Import>> button will action your instructions. You will be told if the process was successful as follows:

Close the dialog and move back to the Calendar Tool to see the new records. For our example see here:

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A Calendar Tool FAQ

Question: Why does the Calendar tool request my current location?

Answer: The calendar needs your current position to detect your timezone. Without the correct timezone, a time offset exists between the events in the GlobalClouds calendar and the desktop calendar to which you are synchronizing. You can also set the timezone manually in the personal settings.

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Documents

Documents

Documents stored within your Cloud Storage can be viewed for online reading and sharing easily with the Web User Interface client. If the files are of editable format then an online editing and collaboration tool called the Document Tool can be invoked to change the file contents.

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Viewing documents

The File Tool allows you move through your files and folders to locate documents stored within your Cloud. When you have located a file it can be read from within your web browser with purposed viewers built into the GlobalClouds Web User Interface.

A reader for .PDF files is available as is a reader for the other common document types DOC, .DOCX and .ODT

To view and read through a document find it using the File Tool and simply click on the file name as follows:

Reading Docs. Clicking on a .DOC, .DOCX or .ODT file will open the plan document viewer. Use the slider bar to scroll down as follows:

Click on the close button to return to usual File Tool application view.

Reading PDFs. Clicking on a .PDF file will open the .pdf reader application. Click on the ‘Toggle Sidebar’ selector to display the page shortcuts and move the slider bar to read down as follows:

Click on the ‘X’ button on the top right to close and return to the File Tool application view.

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The Documents Tool

To change editable documents of type .DOC, .DOCX and .ODT the Documents Tool is available. There are two ways to begin editing a document.

Either select the Document Tool from the drop down menu as follows:

Which will open the Document Tool in a mode that displays all the editable files within your Cloud Storage allowing you to create a new document, upload one from your local PC or select an existing one as follows:

Or using the File Tool find the file you with to edit and rollover to display the ‘edit’ option. Selecting this will open the Document Tool pre-loaded with the file you nominated as follows:

The file will download from Cloud Storage to your browser. While the file is downloading a message informing you that the file is ‘loading’ will appear. If the file is large in size with many graphics or imbedded videos please allow time for the download to occur. The time required will depend on the quality of your Internet connection and the available bandwidth. The loading notice looks as follows:

 

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New file format (.ODT)

In the Documents Tool you can upload an existing document or create a new one. The New document button creates a document named “New document.odt” within your home directory or a directory as defined in your ‘Personal Menu’ Documents settings. The extension ODT is an OpenDocument format, which is supported by most word processors including Microsoft Word, LibreOffice Writer, and OpenOffice Writer.

For more information on the OpenDocument Text .ODT format see this WikiPedia page: http://en.wikipedia.org/wiki/OpenDocument

After a new document file is created it can be edited online with the Documents Tool or if you have desktop file synchronization to a personal device it can be edited with these applications:

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Doc and DOCX file formats

The Documents Tool can open Microsoft Word format files for basic editing and collaboration. The editing functions are by no means comparable to the full desktop editing programs available from Microsoft, LibreOffice and OpenOffice but rather are designed to be light weight for quick, fast, simple changes to documents.

To edit .DOC and .DOCX files the GlobalClouds.com servers will, as instructed by the Documents Tool, perform a quick file conversion to the open .ODT standard and convert back on file save as .DOC(X) behind the scenes. This process is invisible to you as the user and is fast enough to not be noticed.

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Editing with the Documents Tool

To edit a document use the Documents Tool app with a file opened as outlined in the Documents Tool Basics section. It will look as follows with your document in the editing window:

Creating and Editing Content. Type at the cursor input point as you would any document editor. The basic functionality used predominantly when editing documents is available from the Formatting Toolbar. It is possible to apply styles, edit styles, control paragraph layout and spacing, edit fonts and apply highlights, strikethrough and italic emphasis to text.

Additionally it is possible to share the file with team members and collaborate on the one common document in real time.

Real time save. Importantly there is no “save” option. The Document Tool “saves” the file as you work meaning changes are written immediately in real time to the file stored in your Cloud Storage. This is required to enable the collaboration feature where multiple users are editing a file together viewing changes as they are made.

Basic shortcut keys. The common shotcut kets for Cut (Ctrl-X), Copy (Ctrl-C) and Paste (Ctrl-V) are all available. On common option Undo (Ctrl-Z) is not yet supported. To undo changes roll back using version control from the File Tool.

Undo changes. The Activity Tool and version control will allow for changes made to be reversed.

Exit. To exit click the ‘X’ in the top right corner. This will return you to the Document Tool editor selector. Remember the file is automatically saved as changes are made so no need to save before exit.

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Collaboratively editing a document

To edit a file collaboratively, it must be shared with everyone who needs editing permissions. Multiple users can edit it at the same time, and changes appear as they are made. The cursor of each user is the same color as the border color of their user picture.

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Rename a document

You can’t rename a document from inside the Document app, but must go to your Files page and rename it from there. If you have created a new document you will find it in your default documents directory, which is configured on your GlobalClouds Personal page (see Setting Your Preferences.)

Hover over the file name and the name edit pen button will appear. Click on the pen edit button to rename as follows:

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Delete a document

You can’t delete a document from inside the Document app, but must go to your Files page and delete it from there. If you have created a new document you will find it in your default documents directory, which is configured on your GlobalClouds Personal page (see Setting Your Preferences.)

Hover over the file name and the delete bin button will appear as follows:

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Share a document

Document sharing has the same options as when sharing other files. While editing a document, you can use the Share button to enable other users to edit the document as follows:

This button will display all available options to share as follows:

Also from the File Tool you can share a file as normal using the Share button that appears on file mouse hover as follows:

By default, you can enter local Team Members or groups to share with. Checking Share link will enable sharing via a public link. Shares can optionally have an expiration date and password. GlobalClouds will send the public link to users by email by typing each email address into the email field. Separate multiple email addresses with a space.

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Default Save location setting

In the Personal Settings menu is an option to set the default location where new documents are saved. By default this is your home directory but many users prefer to change this to the /Documents/ folder.

Select the Personal menu as follows:

Then scroll to the Documents item as follows:

Update this entry as desired. It is common to change this to your Documents folder. After you make your entry simple Tab or Return to update. A success message will be displayed as follows:

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Pictures

Pictures

Pictures stored within your Cloud Storage can be viewed online within the Web User Interface client.

They can be viewed individually or as a slideshow within a full browser window or as libraries of photos managed in a photo album style manner with the “Pictures Tool”.

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Viewing pictures

The File Tool allows you move through your files and folders to locate pictures stored within your Cloud. When you have located a picture it can be viewed from within your web browser with purposed viewers built into the GlobalClouds Web User Interface that work for the typical image file types.

To view a picture find it using the File Tool and simply click on the file name as follows:

Picture Viewer. A full page view of the picture will open. This viewer have four controls. An ‘X” in top right to close, two arrows to scroll left and right through the images in the same folder/directory as the file being viewed and a ‘Play’/’Pause” button to start the viewer into a slideshow mode. See the four controls here:

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Pictures Tool

In addition to clicking on individual files in the ‘Files Tool’ a ‘Pictures Tool’ is available. The Pictures Tool displays a filtered version of your cloud showing only your pictures grouped according to your folder structure. These folders are presented as “Photo Albums”.

Select the ‘Pictures Tool’ from the top left pull down apps menu as follows:

The ‘Pictures Tool’ will open showing album galleries of each of your folder locations and a tile set of the pictures contained within. For people with very large collections of photos this can be very useful.

You may click down through each folder location to locate the photo album you wish to display. As each folder is moved to the path is displayed at the top left as seen here:

Select a picture and open the picture viewer.

Picture Viewer. A full page view of the picture will open. This viewer have four controls. An ‘X” in top right to close, two arrows to scroll left and right through the images in the same album/directory as the file being viewed and a ‘Play’/’Pause” button to start the viewer into a slideshow mode. See the four controls here:

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Activity

Activity timelines

As events occur with your data a log is retained as an effective timeline of all your activities. The timeline records all the important events helping you to review matters if you need to ascertain what has occurred with your information.

The timeline can be studied with the ‘Activity Tool’.

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Activity Tool

The Activity Tool can be selected by opening the Apps menu from the top left selector as follows:

The Activity Tool will display all your timeline events going backward. You can select to filter the view to only show your specific activities (Activities by you) or those of team members (Activities by others) or by public linked shares (Shares).

The Activity Tool will look like this:

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Publish Activity as RSS feed

RSS or Rich Site Summary or Rich Simple Syndication is a web format for publishing frequently updated information.

While it is certainly not enabled by default it is possible to publish your Activity Timeline as a RSS feed. This could be useful for a Team Cloud situation where members could use a RSS client to be notified of changes to files, calendars, contact address books etc.

Each entry in the RSS feed is also a link to click through to the actual file or diary item changed. This allows the viewer to use their local PC or device to quickly flick to the item.

To enable the RSS feed click on the Setting Gear on the bottom left of the Activity Tool as follows:

This will display the “Enable RSS feed” option as follows:

Select the enable tick to select the address in its entirety and copy to your clipboard (eg. Ctrl-C on Windows PC). This is the unique address that you can place in a RSS Client program or open in a desktop browser.

The address for TestGuy’s activity feed is:
https://storage.au.globalclouds.com/index.php/apps/activity/rss.php?token=tGwkZXdJVfn4cnuVaBgWP3hgOWcJL9

Opening the RSS for our TestGuy user in a browser looks like this:

Clicking on line items will open a URL to the item.

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Personal Settings

Personal settings

Aside from master account settings as managed with the ‘My Account Tool” there are a few personal settings that can be set by the individual using the Cloud service. In Team Cloud setups there is one master account owner who then creates many smaller Clouds for their user community. Some setting for the mini-clouds are not set by the Team Cloud manager but are set in the Personal settings menu.

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Set your preferences

As a user, you can manage your personal settings. To access your personal settings click on your email username in the top right corner of your web user interface instance as follows:

Select ‘Personal’ menu as follows:

The Personal Settings Menu opens. You can scroll to the items you wish to check or make a shortcut selection with the entries on the left. See this view:

Personal Settings Menu has these main options:

Personal Info – The Personal Info section will allow you to re-open the ‘First Run Wizard’ popup, click through to the GlobalClouds Client Apps and Programs, check your quota usage, upload a Profile Picture and change your language setting.

The Profile Picture section allows you to change your avatar from the default Color/Initial to something more to your liking. The Profile Picture section looks like this:

Selecting “Upload new” allows you to select from files on your local PC to upload as a new picture or “Select new from files” opens a pop-up to pick a file from your Cloud storage. The select from cloud pop-up looks like this if you open it and move through to your ‘photos’ folder:

Select the file you wish to use and the next pop-up you will be presented with is a masking tool to crop the image to a suitable square. Move and resize the square and select “Choose as profile image” as follows:

Your selected image will now be used.

Notifications – Enables you to specify what notifications you receive for activities on your GlobalClouds instance. You can choose to receive messages through an email notification or online stream notification. In addition, the Notifications settings enable you to exclude changes that you make yourself and obtain only changes made by others on your account. You can obtain notifications hourly, daily, or weekly.

Documents – Enables you to specify a location (folder) to which newly created documents are saved by default. This is typically the /Documents/ directory but can be any folder or sub-folder you have created yourself.

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Accounts

Account Management

GlobalClouds provides a range of Cloud services designed to meet the secure storage and device synchronization of all types of clients. From individuals, families, businesses and schools all the way to managed services for other Services Providers, Carriers and Enterprise Organizations.

To do this a flexible system for account management, helpdesk, billing plans and service setup specifications exists.

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Accounts, Rates and Services

Master Accounts – All commercial, support, billing and service subscription matters between GlobalClouds.com and clients are managed with a single customer master account. Each Master Account is assigned an Account ID Number and has a Master Account Email Address and Password associated with it.

Support Tickets, Invoices, Payments and Receipts are managed by the Master Account.

Rates – Each Account can be used to subscribe to one or more “Rates” which in turn are a container for one or more “Services”. A Rate is another word for a subscription plan. A Rate is a payment amount for one or more Services for a period of time. Most Rates will automatically issue a renewal invoice 7 or 14 days before they expire so that on payment the rate and associated services will continue for another billing period.

Most Rates charge for either monthly or annual periods. Free initial trial rates will issue an invoice a week before they expire with notice that they will click over to a paid service if the Master Account holder wishes to continue.

Services – Each technical facility is managed by a defined ‘service’ which is simply a set of rules which define such things as the quota capacities, user logon, storage locations and Team Memberships. A Service would typically have a quota, a username and a password.

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“Personal Option” account/rate/service

A “Personal Cloud” typically has one Account, one Rate and one Service.

A “Personal Cloud” account/rate/service setup as used by an individual who is not part of a Business or Team Cloud is quite simple. There is one email address, one password and one Cloud storage capacity with either a monthly or an annual invoice for the desired quota~capacity.

These are the basic setup rules for a personal Cloud solution:

  • The Master Account email address and the Service email address are set to match.
  • The Master Account password and the Service password are also set to match.
  • There is one Rate for billing/invoicing
  • There is one Service for facility management.

Options – After an individual account/rate/service is setup it is possible to then add additional Rates/Services to the Master Account. This would be the scenario where the Master Account holder wishes to be invoiced for the second Rate/Service rather than create a second Master Account. This is common for families or small business

In this way a Master Account can be a single invoicing point for many Cloud storage facilities where each service is an individually provisioned capacity of Cloud Storage. It’s important to note unused storage quota is not shared between “Personal Cloud” services of a common Master Account.

If you wish to share unused quota between services then a Team Cloud / Business Storage Rate is required to contain multiple Services that share a common quota limit.

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“Team Option” account/rate/services

A “Team Cloud” typically has one Account, one Rate and many Services.

Team Business Storage can be thought of as one big Cloud shared out as mini-clouds to team members. To allow for this the Master Account logon and the Service(s) logon(s) are not linked as they are for Personal Storage offerings but rather to facilitate team sharing of a common Cloud storage GlobalClouds splits the email~username / passwords used to access the Cloud from the commercial account and allows multiple min-clouds to be created.

This is a “Clouds in Clouds” solution with the following setup rules:

  • The Master Account email address and a Team Manager Service email are set to match
  • The Master Account password and the Service password are also set to match but are not kept synchronized. Therefore the Master Account and Team Manager password can be changed independently.
  • There is one Rate for billing/invoicing.
  • There is a “Team Quota” service to define the maximum quota for all team members to share.
  • There are two or more Team Cloud services. Each service has an individual email/password/quota assigned. The individual quota can be any value but if it exceeds the Team Quota value the Team Quota limit will restrict the user first. This allows the Team Manager to limit individuals within the Team Quota maximum.
  • Each service up to the Rate plan specification one Service for facility management.

A single Master Account can also be set to have more than one rate.

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Account/rate/services flexibility

A Master Account can contain more than just a single Rate and each rate can be of a different type and invoicing frequency. For example for larger groups, businesses and organizations a single Master Account can be set to hold multiple “Personal Cloud” storage rates with each associated Service assigned to an individual and one or more “Business Storage” Team Cloud rates assigned to groups of individuals sharing a common storage quota.

Child Accounts – In a scenario where divisions or branch offices exist or where one company wishes to provide service to a second company an account can be set to be a “child” of another account. In this scenario the invoices due to the child account will appear on the parent’s statement for payment. If this setup is desire please contact accounts@globalclouds.com and the accounts can be linked in a parent/child manner if all parties agree.

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My Account Portal

The My Account Tool is used to administer matters related to your commercial relationship with GlobalClouds.com. As a Master Account can differ from a Service Logon you will be required to enter your Master Account logon details in the My Account Tool no matter if your Master Account matches your service logon as it does for Personal Cloud Storage customers.

To access the My Account Maintenance Portal select the My Account Tool from the top left Apps menu as follows:

This will open the Account Maintenance Portal page. Enter your Master Account email and password to logon as follows:

Provided the email/password is correct you will move onward into the actual portal which looks like this:

If you enter an email/password combination that is wrong you will be presented with this message:

This may be because of a few reasons. Namely;

  • The email address you have entered is not a Master Account email address but is only a Service logon address.
  • The Master Account email is right but the password is wrong.
  • The email you are entering is neither a Master Account email or a Service logon email

If this is the situation you can check if the email address you are trying is a Master Account email by selecting the “Forgot Password?” option as follows:

This will present the password reminder tool as follows:

This tool will only work against a valid registered Master Account email. If you enter your email address and if the address is associated with a Master Account then on submission an email will be sent to the email address with password details. You can use this information to check your records and reattempt to log into the maintenance portal.

If the email address you enter is not one associated with a Master Account then you will see this error popup:

You can’t precede any further at this point. If you have any correspondence from GlobalClouds.com such as setup emails, invoices or receipts you will be able to obtain your Account ID from there. With your account ID if you contact GlobalClouds.com helpdesk we will be able to assist you to check your registered Master Account email.

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My Account home page

The Maintenance Portal home page looks like this:

Account Info – The Account Info section shows you a snapshot of your information. Each windows shows the latest records and allows you to enter deeper for sections you with to update or understand.

You can see your balance, recent invoices, recent payments, Master Account email, status, helpdesk tickets and other information.

Invoices – The Invoices window will show you your last four invoices. Click ‘View More’ to view all your invoice history, print copies, check totals and amounts paid and due.

Payments – The Payment window will show you the last four payments allocated against your invoice balances. Click ‘View More’ to view all your receipts, print copies, and check the invoices each payment offset. For more detail on making payments see the later sections.

Rates – The Rates window will show you your existing service plan(s). Click ‘View More’ to view the current rates, upgrade them and check the attached services. For more detail on managing your rates and services see the later sections.

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Addresses

Please update your address in the addresses section. It looks like this:

At a minimum if you could fill in the details for your billing address as our primary record. This would be accompanies official address or a residential street location as appropriate.

If you wish to inform us of different addresses for other purposes please fill in those sections too. This is not essential.

By filling in this information the credit card payment mechanisms will not ask you each time to enter your address as it will populate the entries by reading the details you store here.

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Phones

As per the address section please tell us how we may contact you by telephone by storing your numbers in your master account. Enter one or more numbers and ‘Update” as follows:

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Billing Information

The Billing Information section is quite important. In here you can setup for automatic charging of your credit card each month.

Note the “Billing Day” entry. This is the day of the month that invoices will fall as due. This is particularly relevant for monthly accounts and will match the day the master account was created on. If you wish to change this date for example to the first, last or middle day of the month email helpdesk@globalclouds.com requesting a day of the month change. This is a simple procedure and invoices will automatically be generated to adjust to the new date stamp you desire.

Automatic Card Charging – To have the GlobalClouds system automatically email you an invoice, charge your card each month on the due date and email you a receipt change the “Statement Method” to “Credit Card” and enter your relevant card details. You can change this at any time.

To have GlobalClouds system email you an invoice and wait for you to manually make a credit card payment in the My Account Tool set the “Statement Method” to “Email”. For annual rates and large corporate accounts wishing to make payment by bank transfer or other means please also set this to ‘Email”.

Please note if the statement method is email and no payment is made by the “Billing Day” the account will automatically suspend denying access to all storage Clouds. It is for this reason we encourage you to sore a valid credit card.

The Billing Information update screen looks like this:

 

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Making credit card payments

The Billing – Make a Payment section as the description suggests allows you to make a credit card payment.
There are four steps to the process.
1. Select all the invoices you wish to clear

2. Select the Credit Card payment type

3. Check your card details if auto-loaded from your stored settings or enter a new card. Based on the invoices you nominated to pay a total amount to pay will be calculated. Override this amount if you wish to over or under pay with this transaction.

4. Review and submit the card for transaction processing with your bank.


When you submit the system will process your payment. Wait a moment…

On success you will be presented with a confirmation.


Depending on the billing country of service and tax regimes you will be notified of the partner company we use for card payment transactions in your country.
A receipt for payment for your records will be sent by email at midnight UTC. If you wish you may download and print one directly from the ‘Payments’ section of the My Account Tool.
If any problems occur a notice will be presented detailing the response from your bank. A common one is expired card dates.

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Rates

Selecting ‘View More’ or ‘Current Rates’ from the Rates section will open a display listing all the rates your account is presently subscribed to and the associated services and upgrade options.

You can click through to create and edit the services associated with a rate from this view also. The ‘Current Rates’ view looks like this for a Personal Cloud storage client:

Upgrade Rate – Most rates can be upgraded. For example a monthly plan can be upgraded to an annual plan for a saving in total cost over the year or a quota can be upgraded. Upgrading a rate is easier than deleting and recreating as the service information is passed from the old to the new rate in an upgrade.

The upgrade rate function will present all the possible options that a plan can be upgraded to. Select a choice with a button and click Continue to process the change. If you are unsure about the specific terms or a rate the ‘More Info’ link will popup some more specific details. The upgrading display looks like this:

More info will provide some additional detail about a rate plan as follows:

When you process an upgrade these events occur;

  1. A negative invoice is created to refund any unused component of the existing rate.
  2. The new rate is created and the services are moved.
  3. A new invoice for the new rate up to your “Billing Day” will be created within 24 hours.
  4. Quota changes will be implemented within 24 hours.
  5. When you “Billing Day” next arrives the next full period invoice will be create for the monthly or annual amount.

Quota Upgrades– Upgraded rates are often performed to obtain a larger storage quota. Quota changes take up to 24 hours to be reflected in the storage system.

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Services

A Service is a set of rules which define such things as the quota capacities, user logon, storage locations and Team Memberships. A Service would typically have a quota, a username and a password.

Service information can be viewed and some fields edited by selecting ‘View Services’ from the Current Rates page or by selecting at the Services menu on the left hand side. Selecting View Services shows you the services and you can select to edit as follows:

Selecting ‘Edit’ will open the specific service details pane as follows:

For a basic Personal Cloud storage service as shown above the only variables that can be edited are team memberships. See the Team Membership management section for more details. A Personal Cloud Service specifics page looks as follows:

Team Clouds & Team Cloud Services – The setup of a Business Cloud Storage rate and the associated Team Cloud services is more involved than a Personal cloud setup.

A Business Storage Cloud team option has shared Team Quota and one or more Team Clouds for the users. Selecting View Services would look similar to this:

The Team Quota value is a measure of the maximum combined storage allocation in kB (kilobyte) where 1000 bytes equals one kB.

The Team Clouds shows the maximum number of min-clouds available for setup and how many are established. You may add new Team Clouds or edit existing ones. On setup of a Business Storage rate an initial Team Cloud service is created with the email and password of the Master Account. This Team Manager service will always have the master account email address although the password can be changed to something different if desired.

In the example above for a 1TB-BS-mth-20x rate the accounts@isp-gaming.com Team Cloud is the team manager service. Clicking on edit will show this panel:

The name, password, mini-cloud quota and team memberships can all be changed. The email address for this service is fixed.

Similarly in the example above selecting ‘add’ will open this new service panel:

To create a new Team Cloud service fill in the form fields and ‘Add Service’. Limit an individual’s cloud quota to something that is less than your Team Quota or make the individual’s quota the same as the Team Cloud quota to not restrict the user.

‘Team Name 0’ will always equal the Master Account ID Number. (This is the <<customer.id>> value) In this way all members of a common Business Storage will be members of the same team and can find each other in the share functions within the Web User Interface system.

If users wish to be members of other teams simple add the matching team name into fields 1, 2 and/or 3.

This is an example:

After you add the service you will see it in the list of services as follows:

If all your individual cloud quotas add up to something in excess of the actual Team Quota maximum this is OK. The users will simply consume allocation until the shared maximum limits them all.

Once a Team Cloud service has been created you can’t change the email address but you can edit the service to change the password, individual quota and/or team memberships as follows:

You can delete a service from the ‘Edit Service” panel.

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Team membership

Each service has fields for team memberships. When team membership entries are common between services it allows people to locate and share their data with others through the share mechanisms of the Web User Interface.

  • If people have the same team memberships they can find and share with each other.
  • If no common team membership name exists between people (between services) then no sharing will be possible.
  • It is not required for people to be part of the same account or rate to be part of the same team membership. In this way individuals can agree a team name and join up to any group.

The edit service panel shows the team memberships as follows:

Four are listed but the first option is configured with the Master Account ID number already and can’t be changed.

Enter any team name of your choice to field 2, 3 and/or 4. Inform other people of the team name and if they do the same to their service you will find each other.

Business Cloud Storage plans that allow for multiple Team Cloud services all have their first membership commonly set to the customer ID. In this way members of a Team Cloud can always find and share with each other.

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File-Sync for Desktops & Servers

Introduction

Synchronization is the process of keeping the same data available in close to real time on two or more computing devices. File, Calendar and Contact synchronization are all handled differently with three principal protocols; WebDAV, CalDAV and CardDav.

File Synchronization to Microsoft Windows Desktops and Servers, Apple OSX Desktops and Linux Desktops and Servers can be performed in many ways with the WebDAV protocol but to make it easy Globalclouds has dedicated programs that you can install on your various computers and mobile devices for iPhone/iPad and Android.

For Microsoft Windows, Mac OS X, and various Linux distributions, the GlobalClouds File-Sync Desktop Program enables you to:

  • Specify one or more directories on your computers that you want to synchronize to GlobalClouds.
    • This allows you to have various folders on your desktops synchronising with different folders on your Cloud Store.
  • Specify which directories in your Cloud Store you wish to synchronize.
    • This allows you to maintain a Cloud Store that keeps different data from different remote machines separate.
  • Always have the latest files synchronized, wherever they are located.

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Obtaining the File-Sync Client

The latest version of GlobalClouds File-Sync program can be obtained from:

You can download and install a version for Microsoft Windows Desktop and Server, Apple Mac OS X Desktop and various Linux software distributions.

Note: For specific instructions on installing GlobalClouds File-Sync Client on each of these operating systems please see the Setup Guides later in this document.

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Quick start guide

When you run the GlobalClouds File-Sync Client the first time it automatically opens the connection setup wizard. Follow these steps for the most common setup:

  1. Enter your email/username and password then clickNext.
    1. These are the same credentials used to log into the GlobalClouds Web User Interface. Your username is typically the email address used when you signed up for the service and the password will also be the one you chose at account setup time.
    2. The credentials page looks as follows:
  2. Folder Setup – Leave the default settings as follows;
    1. Choose the ‘Sync everything from server’ option
      1. This tells the system to create a copy of ALL the default files and folders from the Cloud Storage to your ‘Local Folder’.
    2. Leave the default ‘Local Folder’ option
      1. This is the place on your system that all the Cloud Storage files will be synchronized to and with.
      2. By default, this is a folder called GlobalClouds in your home directory.
    3. The Local Folder setup page looks like this:
  3. Click Connect and the synchronization automatically begins.

Soon you will be able to look into the Local Folder on your machine and you will see copies of the files from your Cloud Storage repository. If you place new files into this local folder they will be automatically uploaded to your Storage Cloud. Similarly if some other device or computer uploads files to the Cloud Storage these files will be automatically downloaded to your Local Folder.

This is the essence of “File Synchronization”!

At this time the client is installed and running in the background to keep your cloud folders and local folders in sync. See the “Using the File-Sync Client sections later in this document.

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Advanced setup guide

When you run the GlobalClouds File-Sync Client the first time it automatically opens the connection setup wizard. There are some advanced setup options available that allow for the initial setup of some quite flexible and useful configurations.

The GlobalClouds File-Sync Client can be setup to synchronize multiple/different folders on the local system with multiple/different folders on the Cloud Storage system.

To do this use the initial setup connection wizard to make the first selection of what to synchronize from the server and to where on the local computer. Then after this is done and synchronized you may setup the Client to synchronize other cloud folders with other local folders as a second, third, fourth etc step.

The configuration setup for any-folder to any-folder options are essentially unlimited.

Follow these steps for an advanced setup:

  1. Enter your email/username and password then clickNext.
    1. These are the same credentials used to log into the GlobalClouds Web User Interface. Your username is typically the email address used when you signed up for the service and the password will also be the one you chose at account setup time.
    2. The credentials page looks as follows:
  2. At the Server setting section (Server is the remote GlobalClouds Personal or Business Storage system) choose to synchronize everything or choose to make an explicit selection os what to sync.
    1. the “Sync everything from server” option will keep all folders presently on the server and any new ones created synchronized with your local machine. You can see this selection made here as follows:
    2. the “Choose what to sync” option presents a popup window that allows you to opt out of synchronizing some remote server folders.
      For example in this setup situation a person has a Cloud Storage with many folders including some personal ones and some for work. To setup a home PC to only synchronize the personal folders the Documents, iPhone and Work-stuff folders are de-selected. You can see this as follows:
    3. if the setup was for this persons work PC then the reverse selection may be made or maybe all the folders would be synchronized to their work PC. The options are flexible but importantly can be changed at a later date at any time.
  3. At the Local Folder section the connection wizard will propose to establish a new local folder called ‘GlobalClouds’ within your Home folder on your local PC.
    1. If the proposed local folder does not yet exist or is empty the view will be as follows:
    2. If you wish to change the proposed default Local Folder to something else then click on the path button and make your preferred selection. Click as follows:
    3. You can see these options here:If you select a local folder that already contains data you must inform the File-Sync Client what to do with that data. You can choose from two options:
      1. Keep local data
        1. When selected this option keeps the local folder files on the client and these are in turn pushed up to the Cloud Storage.
        2. The Cloud Storage files and folders are kep and downloaded to the local PC
        3. In effect the two folder structures are “Merged”.
        4. If merging check the activity log for failures that results from any files that conflict due to the path/name being the same. To resolve conflicts the easiest way is to rename the conflicting file(s).
      2. Start a clean sync
        1. When selected the local folder is erased or if possible renamed to foldername_GC_bak and a new empty folder is created. The old files are not synchronized to the GlobalClouds server.
        2. The rename_CG_bak function is dependent on a few variables and so it should be tested in your environment before it is relied upon. It is dependent on operating system version and folder security settings among other things.
      3. You can see these options here:
    4. Click Connect and the synchronization automatically begins.

Soon you will be able to look into the Local Folder on your machine and you will see copies of the files from your Cloud Storage repository. If you place new files into this local folder they will be automatically uploaded to your Storage Cloud. Similarly if some other device or computer uploads files to the Cloud Storage these files will be automatically downloaded to your Local Folder.

At this time the client is installed and running in the background to keep your cloud folders and local folders in sync. See the “Using the File-Sync Client sections later in this document for the mechanisms to synchronize multiple/different local folders with multiple/different folders on the Cloud Storage

Click Connect and the synchronization automatically begins.

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Using the File-Sync Client

The purpose of the File-Sync Client is to ensure files and folders on your local computer are kept synchronized with your Cloud Storage which in turn can keep a second, third and more other computers in sync.

These are the steps involved:

  1. A file is created or edited and saved into the GlobalClouds folder on the Local PC or any other Local Folder that has been setup to be synchronized.
  2. The File-Sync Client recognises the save and automatically uploads a copy of the file to the same folder location within the Cloud Storage point. The time taken to upload the file will depend on your upload bandwidth from your ISP. You can check your upload speed here: http://speedtest.net
    At this point the file resides in both your local and cloud folders.
  3. If you have other desktop or server computers with a File-Sync Client then the file will be automatically downloaded from the Cloud to those computers. This is automatic.
    At this point the file resides on all computers and the Cloud Storage.
  4. The computers can be at work, home or in a datacentre. Anywhere with Internet connectivity.
  5. Mobile Devices such as iPhones, iPads and Android phones and tablets do not automatically download the files to conserve expensive mobile data plan allowances. Instead a list of the available files stored on the Cloud is presented in the GlobalClouds Mobile File-Sync App and you can download on demand.
    It is possible with the Android App to nominate that a file is kept up-to-date. In this scenario any changes to that file are automatically downloaded as they would be for the desktop File-Sync Client.

This is a view of Windows Explorer open at the GlobalClouds folder that was created by the File-Sync Client standard setup process. It shows the copy of the Cloud Storage files and folders that are synchronized:

This is the same view in OSX Finder:

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The File-Sync Client icon

The GlobalClouds File-Sync Client operates in the background and is visible as an icon in the system tray (Windows, KDE), status bar (Mac OS X), or notification area (Linux).

For example on Windows Server 2008:


or Apple OS X in monochrome icon mode:

Please note your system tray setting may or may not allow for the GlobalClouds icon to be displayed when idle. Check your settings to permanently display if that is desired. See the next chapter of this document for how to do this in Windows.

The status indicator uses overlay icons to indicate the current status of your synchronization. You can choose to have color or monochrome tray icons in the ‘General’ tab settings of the GlobalClouds File-Sync Client

OK Icon:

or

The green circle with the white checkmark tells you that your synchronization is up to date and current and that you are connected to your GlobalClouds server without any problems. No file synchronization is presently occurring. IE no upload or download is happening.

Syncing Icon:

or

The blue icon with the white spin-arrows mean synchronization is in progress. IE upload and/or download is happening.

Paused Icon:

or

The blue icon with the parallel lines tells you your synchronization has been paused. (Most likely by you, by opening the client and clicking Account > Pause.) No upload or download is happening.

Offline Icon:

or

The grey icon with the single white line means your sync client has lost its connection with GlobalClouds.com  The Servers could be in maintenance mode for a short time or your Internet connection could have been lost. Check your Internet connection and the GlobalClouds Twitter @glbclouds account for maintenance notices.
https://twitter.com/glbclouds

Info Icon:

or

When you see the yellow circle with the letter “i” this is the information icon. Click to read the system message the client has for you.

Error Icon:

or

The red circle with the white “x” indicates a configuration error such as an incorrect login, account problem or a file sync conflict. A file sync conflict can occur for a few reasons. A common one is when a file is changed and saved by another system while it is being synchronized with you. In this case the sync client will resolve the matter and create a copy of the file if required and the error is just a flag to draw your attention.

If your account is in arrears or suspended for any reason the File-Sync Client will show an error state. Check your email account for information sent on the lead up to an account error state. If required you can resolve most issue from the “My Account” portal available from the GlobalClouds.com web site ‘LINKS” page as follows:

https://www.globalclouds.com/index.php/links

Sometimes an error condition will flash for a short moment then change back to the blue rotate arrow synching indicator and an error message can be logged in the activity log. This is typically caused if Internet connectivity instability interrupts a synchronization process. If the frequency of this issue is not too high it can be ignored. If frequency is high causing files not to be copied the network quality problem must be investigated.

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Display icon in Windows system tray

If the file icon is not visible in the Windows System Tray this is likely due to a Windows setting that hides icons and “Only shows notifications”.

To check this locate the “Customize’ setting behind the “Show hidden icons” button. It will look similar to this:

Opening the option shows the customize selector to open the ‘Notification Area Icons” control system.

Select Customize to open the Notification Area Icons control panel as follows:

We recommend you change the option next to the GlobalClouds-xx.exe to “Show icon and notifications” to permanently display the icon in the display area.

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The File-Sync Client menu

In Windows a right-click on the System Tray icon opens the following menu:

In OS X a left-click on the icon opens the following menu:

The File-Sync Client menu provides the following options:

  • Open GlobalClouds in browser: Launches the GlobalClouds Web User Interface at your specific Cloud Storage location such as;
    https://storage.au.globalclouds.com
  • Open folder ’GlobalClouds’: Opens your GlobalClouds Local Folder on your computer. If you have defined multiple synchronization targets, the window displays each local folder.
  • Disk space indicator: Indicates the amount of Cloud Storage space currently used on the server and your quota
  • Operation indicator: Displays the status of the current synchronization process or indicates ‘Up to date’ if the server and client are in sync.
  • Recent Changes: Displays the last six files modified and shows the current synchronization status listing all changes since the last restart of the GlobalClouds File-Sync Client.
  • Settings…: This link will open the File-Sync Client settings system.
    • Double clicking on the System Tray icon will also open the settings system.
  • Help: Opens a browser to display GlobalClouds Desktop Client Guide.
  • Sign out: Stops synchronization and disconnects the client from the cloud storage. Right-click to open the menu and select ‘sign-in’ after you have signed out to reconnect. You will be prompted to enter your password again.
    • This is useful if you leave your PC or wish to disconnect and ensure only you can reconnect at a later date.
  • Quit GlobalClouds: Quits the GlobalClouds Client, ending any currently running synchronization and closing the GlobalClouds-xxx.exe process that runs in the background on your desktop or server.

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The Main Setting system

The GlobalClouds File-Sync Client setting program has four left tabbed sections;

  • Account – a status summary and main folder sync setup
  • Activity – a listing of each action that has occurred
  • General – the startup, icon and notification settings
  • Network – the Proxy server and bandwidth limit settings

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Account Tab

The Account window provides a summary for your GlobalClouds account settings. You can manage which folders and files you want to synchronize, change your account settings, and pause and resume synchronization. When synchronization is up to date the account tab looks as follows on Microsoft Windows:

Or as follows on apple Mac OS X:

Or if synchronization is occurring the view will show the progress and estimated time remaining:

The fields and options in this window include:

  • Connected to – <GlobalClouds.com Storage Server> as <user> field tells you which account you are using.
  • Add Folder… button allows you to add another ‘Local Folder’ to the synchronization process (see ‘Adding a Folder’ below).
  • Pause/Resume button is used to force the client to pause or resume operation. It can be used to pause the current sync (or prevents the client from starting a new sync), or resumes the sync process.
    • There are many reason why you would wish to pause the client but it is particularly useful if you wish to make lots of changes and reorganization of the local folders that are synchronized. You can pause the client, make all the changes then when done resume the client. Then only your final folder setup is synchronized.
  • Remove button will removes the selected folder from the sync process. This button is used when you want to stop synchronizing the selected folder and its contents. The remove button does not delete the date from your computer.
  • Storage Usage – displays how much space your files are using on the GlobalClouds Cloud Storage and what your current quota is. Please note that if you change your quota with the ‘My Account’ tool that it can take up to 24 hours before the quota change is reflected here.
  • Edit Ignored Files button launches the Ignored Files Editor. You can select certain file types to be ignored in the synchronization process. If ignored these files will not be uploaded or downloaded. This is useful for log files or other constantly changing but not essential files (see ‘Editing Ignored Files’ below).
  • Modify Account button is used this to update your GlobalClouds username and password.

Adding a Folder

The ‘Add Folder…’ button enables you to add a new local folder to the synchronization process.

To add a new folder:

  1. Click the ‘Add folder…’ button in the Account window.
    The Add Folder window opens. The most recently added folder is still in the display and therefore a warning is displayed informing that you can’t use this folder and alias name again.
    The ‘Add Folder” window looks as follows:
  2. Type a new unique path and alias name to the folder, or use the ‘..’ button to open a graphical source folder picker.
    Note: Nested synchronizations are not supported. You cannot add a folder that is already contained within another synchronized folder. In addition, you cannot add a higher level (parent) folder that contains a folder to which you are already synchronizing. By default, the GlobalClouds Setup Wizard synchronizes your entire GlobalClouds account to the root folder of your GlobalClouds Cloud Storage point. If you wish to sync certain specific folders and not the entire root of the Cloud Storage you must first remove the root folder from any existing synchronizations.
  3. Click Next to continue.
    A window opens prompting you to select a remote destination folder on the GlobalClouds server to synchronize with as follows:
  4. Select a folder on the GlobalClouds server to which you want to synchronize your newly added local folder. You can add a new folder on the Cloud Storage point with the ‘Add Folder’ button.
    Note: A server folder can only be synchronized with a particular client once. If you attempt to sync the root directory, you cannot sync with other folders on the server. Similarly, if you sync with folder /a, you cannot create another sync with /a/b, since b is already being synchronized.

Editing Ignored Files

The Ignored Files Editor provides a list of files that are ignored (that is, not synchronized) by the client and server during synchronizations. You may add additional files or directories that you want to exclude from the synchronization process. In addition to using standard characters, the Ignored Files Editor enables you to use wild cards (for example, using an asterisk ‘*’ to indicate multiple characters or a question mark ‘?’ to indicate a single character).

We strongly recommend you do not remove any of the default file types that are not synchronized.

For additional information see “Using the Ignored Files Editor” chapter later in this document.

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Activity Tab

The Activity window provides an in-depth account of recent synchronization activity. It shows files that have not been synchronized because they are on the ignored files list, or because they cannot be synced due to containing special characters that cannot be stored on certain file systems.

You can copy the activity list as text to your computer clipboard with the ‘Copy’ button.

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General Tab

The General settings window has options for launching the client at system start-up, notifications, and using monochrome icons.

By default the “Launch on System Startup” may not be selected depending on your local operating system preferences. Be sure to check that this is enabled for smooth always in-sync operation.

  • Launch on System Startup checkbox provides the option to check (enable) or uncheck (disable) whether the GlobalClouds File-Sync Client launches at system startup. By default, this option is enabled (checked) after you have configured your account but some operating systems are configured to override this and set the default as disabled. In this case just enable it.
  • Show Desktop Notifications checkbox provides the option to check (enable) or uncheck (disable) notifications about sync activity. Notifications will flash in your operating systems notification system. This is on the System Tray for Windows or up at the top right corner for Apple OSX. For example a notification on OS X looks like this for a short moment:
  • Use Monochrome Icons checkbox provides the option to check (enable) or uncheck (disable) the use of monochrome (visually less obtrusive) icons.
    • Note: This option can be nice on Mac OS X platforms.
  • About – field provides information about the GlobalClouds software and pertinent build conditions that may assist helpdesk matters.
  • Note: If you are submitting a helpdesk ticket request about a matter concerning the File-Sync Client please include the version number when submitting your support request.
  • Updates – field notifies you of any available updates for the GlobalClouds File-Sync Client.
    • Note if no new update is available the message will just read “Checking updates”. We understand this is a little ambiguous and will change this in later software releases.

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Network Tab

The Network settings window enables you to define network proxy settings, and also to limit upload and download bandwidth.

Specifying Proxy Settings

  • No Proxy option – Do not use a proxy.
  • Use system proxy The default setting. Follows the systems Internet proxy settings.
  • Specify proxy manually as option: Enables you to specify the following custom proxy settings:
  • HTTP(S): Used when you are required to use an HTTP(S) proxy server (for example, Squid or Microsoft Forefront TMG).
  • SOCKSv5: Typically used in special company LAN setups, or in combination with the OpenSSH dynamic application level forwarding feature.
  • Host: Host name or IP address of the proxy server along with the port number. HTTP proxies typically listen over Ports 8080 (default) or 3128. SOCKS servers typically listen over port 1080.
  • Proxy Server requires authentication checkbox: Provides the option to check (enable/require) or uncheck (disable/not require) proxy server authentication. When not checked, the proxy server must be configured to allow anonymous usage. When checked, a proxy server username and password is required.

Bandwidth Limiting

Synchronization of files between a client and server can use a lot of bandwidth, so you can limit how much your GlobalClouds sync client uses. This will not stop files from getting in sync just lengthen the time required for the process.

The Download Bandwidth field (for data flowing from the GlobalClouds.com to the client) provides the following options:

  • No limit – option is the default setting for the client; specifies that there are no limit settings on the amount of data downloaded from the server. The available bandwidth is controlled by the operating syste, network and Internet availability.
  • Limit to – <value> KBytes/s option
    • Limits (throttles) the bandwidth to the customized value (in KBytes/second).

The Upload Bandwidth field (for data flowing from the client to GlobalClouds.com) provides the following options:

  • No limit – option is the default setting for the client; specifies that there are no limit settings on the amount of data uploaded to the server. The available bandwidth is controlled by the operating system, network and Internet availability.
  • Limit automatically – if enable the GlobalClouds client surrenders its bandwidth to other applications. Use this option if there are issues with real time communication (for example, the use of IP phone or live streaming) in conjunction with the GlobalClouds Client.
  • Limit to <value> KBytes/s option
    • Limits (throttles) the bandwidth to a customized value (in KBytes/second).

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Using the Ignored Files Editor

You might have some local files or directories that you do not want to backup and store on the server that exist within your synchronized folder structure. To identify and exclude these files or directories, you can use the ‘Ignored Files Editor’. The ‘Ignore Files Editor’ looks as follows:

For your convenience, the editor is pre-populated with a default list of typical ignore patterns. These patterns are contained in a system file (sync-exclude.lst) located in the GlobalClouds File-Sync Client directory. You cannot modify these pre-populated patterns directly from the editor however, if necessary, you can hover over any pattern in the list to show the path and filename associated with that pattern, locate the file, and edit the sync-exclude.lst file directly.

Note: Modifying the global exclude definition file might render the client unusable or result in undesired behaviour.

Each line in the editor contains an ignore pattern string. When creating custom patterns, in addition to being able to use normal characters to define an ignore pattern, you can use wildcards characters for matching values. As an example, you can use an asterisk (*) to identify an arbitrary number of characters or a question mark (?) to identify a single character.

Patterns that end with a slash character (/) are applied to only directory components of the path being checked.

Note: Custom entries are currently not validated for syntactical correctness by the editor, so you will not see any warnings for bad syntax. If your synchronization does not work as you expected, check your syntax.

Each pattern string in the list is preceded by a checkbox. When the check box contains a check mark, in addition to ignoring the file or directory component matched by the pattern, any matched files are also deemed “fleeting metadata” and removed by the client.

In addition to excluding files and directories that use patterns defined in this list:

  • The GlobalClouds File-Sync Client always excludes files containing characters that cannot be synchronized to other file systems.
  • Files are removed that cause individual errors three times during a synchronization. However, the GlobalClouds File-Sync Client provides the option of retrying synchronization three additional times on files that produce errors.

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File synchronization architecture

“This chapter is for the technically curious…”
GlobalClouds provides file synchronization programs to synchronize the contents of local directories from personal computers, servers, tablets, and mobile phones with the central GlobalClouds.com Storage Servers.

Synchronization is accomplished using “csync”, a bidirectional file synchronizing tool that provides both a command line client as well as a library. For detail on the command line tools please contact helpdesk@globalclouds.com as the specifications have not yet been written into this manual.

The File-Sync Client software is written in C++ using the Qt Framework. As a result, the GlobalClouds.com Client runs on Linux, Windows, and MacOS.

The Process

The process of synchronization keeps files in two separate repositories the same. When synchronized:

  • If a file is added to one repository it is copied to the other synchronized repository.
  • When a file is changed in one repository, the change is propagated to any synchronized other repositories. If a file is deleted in one repository, it is deleted in any other.

It is important to note that the GlobalClouds.com synchronization process does not use a typical client/server system where the server is always master. This is a major difference between the GlobalClouds.com synchronization process and other systems like a file backup, where only changes to files or folders and the addition of new files are propagated, but these files and folders are never deleted unless explicitly deleted in the backup.

If a file/folder is deleted, it is deleted on all!

(Deleted files can be undeleted using the Web User Interface tools as discussed here)

During synchronization, the GlobalClouds.com Client checks both repositories for changes frequently. This process is referred to as a sync run. In between sync runs, the local repository is monitored by a file system monitoring process that starts a sync run immediately if something was edited, added, or removed.

Etag Synchronization

To avoid the timing/synchronization problems of other systems that rely on the “Network Time Protocol” and ‘Modification Timestamp” metadata mechanisms to synchronize files GlobalClouds.com uses a unique number for each file that changes when the file changes. The unique number is not a hash of the file but rather a random number that is transmitted in the “Etag” field. Because this number changes with each file change it is a guaranteed mechanism to determine if files are not synchronised and invoke a sync-run.

Like files folders/directories also hold a unique number ‘Etag” ID that changes whenever a contained file or sub-directory is changed. This reduces the effort required for synchronization because the File-Sync Client only analyses directories with different Etags.

Comparison mechanism

As mentioned above, during a sync run the File-Sync Client must first detect if one of the two repositories have changed files. On the local repository, the client traverses the file tree and compares the modification time of each file with an expected value stored in its database. If the value is not the same, the client determines that the file has been modified in the local repository.

Note: On the local side, the modification time a good attribute to use for detecting changes, because the value does not depend on time shifts and such.

For the remote GlobalClouds.com repository side the client compares the ETag of each file with its expected value. Again, the expected ETag value is queried from the client database. If the ETag is the same, the file has not changed and no synchronization occurs.

Conflict cases

In the event a file has changed on both the local and the remote repository since the last sync run, it can’t easily be decided which version of the file is the one that should be used. If oen is chosen over another important changes may be lost. As this isn’t acceptable a conflict case is created.

The File-Sync Client resolves a conflict case by creating a conflict file of the older of the two files (in this situation using timestamp metadata) and saving the newer file under the original file name. Conflict files are always created on the client and never on the GlobalClouds.com servers. The conflict file uses the same name as the original file, but is appended with the timestamp of the conflict detection.

In this way we ensure no data is lost leaving the final arbitration to the user.

Custom WebDAV properties

In the communication between client and server there are a couple of custom WebDAV properties used. They are needed for sync functionality or to help have a positive effect on synchronization performance.

The additional xml elements which the server returns in response to a successful PROPFIND request on a file or directory as returned in the namespace oc are:

  • Server Side Permissions – The XML element <oc:permissions> represents the permission and sharing state of the item. It is a list of characters, and each of the chars has a meaning as outlined in the table below
    • Example: <oc:permissions>RDNVCK</oc:permissions>

 

Code Resource Description
S File or Folder is shared
R File or Folder can share (includes reshare)
M File or Folder is mounted (like on DropBox, Samba, etc.)
W File can write file
C Folder can create file in folder
K Folder can create folder (mkdir)
D File or Folder can delete file or folder
N File or Folder can rename file or folder
V File or Folder can move file or folder

 

  • File or Directory Size – The XML element <oc:size> represents the file- or directory size in bytes. For directories, the size of the whole file tree underneath the directory is accumulated.
    • Example: <oc:size>2429176697</oc:size>
  • FileID – The XML element <oc:id> represents the so called file ID. It is a non volatile string id that stays constant as long as the file exists. It is not changed if the file changes or is renamed or moved.
    • Example: <oc:id>00000020oc5cfy6qqizm</oc:id>

 

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File-Sync Client live log

For the technically astute to help with troubleshooting and curiosity you may obtain a live log of the File-Sync Client process by:

  1. Open the File-Sync Client ‘Main Settings System’.
  2. Press F12 on your keyboard. The ‘Log Output” window appears.
  3. Wait for some transactions to occur. You can’t see log information from before the time you hit F12 as it is not archived but if you wait a little time transactions will occur and the Log Output window will look like this:
  4. The Log Output window allows you to Search, Clear and Save the log as a plain text file.

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.EML files

EML is a file extension of a single email stored in Outlook Express and some other popular email clients.

Depending on your version of Windows and Service Pack level you may notice that .EML files are continuously uploaded by the File-Sync Client even though you are aware that the file contents has not changed. This is because the Windows indexer automatically and continuously changes EML archive timestamps.

There is extensive coverage of this problem and a Google search for “.eml timestamp” or “.eml keeps changing” or similar will yield many results for you to read.

To save time we understand that many people propose as a fix to remove this from the Windows registry:

‘‘HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPropertySystemPropertyHandlers‘

Note: Please backup your registry first and perform some more research on this matter before making changes to your registry. Further detail on this matter is beyond the scope of this document and as such GlobalClouds.com strongly advises you perform your own research and test any change with roll-back options available.

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Known issues

The main issues that affect smooth trouble free synchronization with GlobalClouds.com are:

  •  Other synchronization products working with the same local folders can cause unreliable results for all synch providers. In particular:
    • ownCloud.org services and other users of the ownCloud source code
    • Unison
    • Rsync
    • Microsoft Windows Offline Folders
    • Dropbox
    • Microsoft SkyDrive
  • In the situation where you wish to synchronize a set of folders with two different providers an option is to use a local replication tool to keep two versions of the folders locally and then synchronize each folder set; one with GlobalClouds.com and the other with your second chosen sync partner.
    • There are many ways to replicate folders locally but for Windows we are aware of clients having nice success with “DSynchronize” by Dimitrios Coutsoumbas ~ http://dimio.altavista.org If you too have success with this product we would encourage you to make a donation to the software author.

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File-Sync for Android Mobile Devices

Introduction

Synchronization is the process of keeping the same data available in close to real time on two or more computing devices. File, Calendar and Contact synchronization are all handled differently with three principal protocols; WebDAV, CalDAV and CardDav.

For basic file synchronization the protocol is WebDAV. It is possible to connect to your Cloud Storage using any WebDAV compliant app but to ensure compatibility GlobalClouds has apps available that you can use.

  • File synchronization with Apple iPhone iOS and iPad iOS devices GlobalClouds has a File-Sync iOS App available through the Apple iTunes App Store.
  • For Android phones, tablets and other similar devices GlobalClouds has the File-Sync Android App available through the Google Play Store.

Android vs iOS functionality

The functionality differs slightly between the iOS and Android Apps with the Android App being the most feature rich. Although the iOS App is catching up fast with new releases planned.

Please note that this document when referring to App functionality in general references the Android App.

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Sync on demand

When changes are made to the Cloud Storage repository the desktop File-Sync Clients are configured to download the changed file immediately to the local desktop or server. Files are stored both in the Cloud and on the local hard drive storage at the same time. In this scenario there are two copies of the file in the two locations. (or three or four etc if many computers participate in the synchronization)

For mobile devices this is not ideal as mobile connectivity type/cost/availability/reliability for WiFi/2G/3G/4G varies enormously country to country, home to home, and business to business. Also storage on mobile devices is limited and purchased at a premium cost in comparison to desktop and server storage.

If all files were kept in sync with a mobile device it is likely that many files that are simply not required on the mobile would be copied, wasting valuable mobile download allocation, taking up valuable mobile storage and slowing performance of other apps.

For this reason we created the GlobalClouds File-Sync Apps differently to the desktop client.  The mobile apps are gateway viewers to the files stored on your Cloud Storage that allow you to tap to synchronize and otherwise manage your data with more control. You can opt-in to keep files synchronized as they would be with the desktop client on a case by case basis.

The Client and App can be compared as follows:

  • The File-Sync Client will automatically synchronize changed files.
  • The File-Sync Apps will synchronize changed files on demand by default with the option to sync individual files automatically.

In essence you must opt-in to the download of a file from the Cloud to your mobile. Once downloaded you can keep the file, delete it or nominate that you wish to keep that particular file in sync (referred to as keeping it ‘up to date’).

 

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Obtaining the File-Sync Apps

Links to the latest versions of the GlobalClouds File-Sync Mobile Apps can be obtained from:

 

Note: For specific instructions on installing GlobalClouds File-Sync Apps on each of these operating systems please see the ‘Setup Guides’ chapters later in this document.

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The Android File-Sync App

After downloading and installing the File-Sync App for Android you will be able to log on using your standard email~username and password to see your Cloud Folders as follows:

Navigation

You will be presented with a view of your “Cloud Files”. You may move down through your folders by tapping the folder name to display the folder contents. To move back upward tap the top left small GlobalClouds icon with the left arrow. Folder migration looks like this:

Refreshing Display

To refresh the display of your Cloud contents swipe down. You will see the short refresh spinner and then your new contents will be viewable. Another method is to open the settings menu and an option to “Refresh account” will be available. You can see these options here:

 

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Downloading with Android App

The main function of the File-Sync App is to display to you a view of your Cloud Storage files and allow you to download to your device those files that you need.

The File-Sync App will create a mirrored folder structure within the ../globalclouds/ directory on your Android for the files that you download. Depending on the type of file you can choose to use files from that folder location as need dictates.

File Selection & Download

  • Select a file to download to your Android device and open if a suitable application exists by tapping on the file name as follows:

  • The file will download with notifications displayed as to the progress. The file will now reside on your device in the local ../globalclouds/path location.
    • As an example this is the local folder on a Galaxy4. If you explore the local folder you will see the structure is the same as your Cloud Storage repository but only the files you have downloaded will be there. Exploring the local device (in this case with a ‘My Files” app) looks like this:

  • After a file is downloaded to your device a small green downward arrow will list beside the file name to indicate that a copy of this file is on the local device as follows:

  • If a file can be executed with a local App a prompt will appear asking if you wish to do this.
  • If the Cloud Storage copy of a file is changed the update WILL NOT be pushed to your Android unless you have nominated to “Keep file up to date”. See the chapter on Android File Synchronization later in this document.

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Uploading with Android App, Share and Instant Upload

A primary function of the File-Sync App is to easily allow you to download files from your Cloud Storage to your mobile device, but just as important is the need to upload content produced or otherwise stored on your device to your Cloud.

There are three main ways file upload can occur; by forcing an upload from the File-Sync App view, by sharing data from another App on your device with the GlobalClouds File-Sync App or by enabling the Instant Upload feature and taking photographs or videos with your camera.

File Refresh ~ Upload

If a file is downloaded to your device and edited under default circumstances the changed file will reside on your device but the change is not uploaded to your Cloud Storage unless you manually upload it. (To override this see the ‘Android file synchronization’ chapter).

To manually upload a changed file to your Cloud Storage tap-and-hold the file in your File-Sync App window to display the sub-menu. Select ‘Refresh file’. At this point the change will be recognized and the edited file will be uploaded to your Cloud Storage and a notification of progress and then success/failure will be displayed. The ‘Refresh file’ menu as presented by tap-and-hold looks as follows:

App Share ~ Upload

Various Android applications display the Google Share UI icons to indicate that data can be shared between apps. To upload a file from an app to your GlobalClouds storage look for the Share icon as you can see here:

Tapping on this icon will open the ‘Share via’ option panel. Select to share with GlobalClouds and the GlobalClouds file-Sync upload screen will ask you where you would like to save the shared data to. Pick your folder and tap ‘Upload as you can see here:

Instant ~ Upload

The instant upload feature is enabled in the App Settings menu. It is a mechanism to automatically upload to a certain folder any new picture you take with your device camera. Similarly you can automatically upload when you take a new video with your camera.

You can set your device to only upload when you come back into WiFi area saving your mobile data allowance.

The Instant Upload feature is very popular but we do not enable it by default because in many countries mobile and Internet data is expensive. But it is quite simple to turn on. See the chapter later for ‘File-Sync App Settings’ to enable and configure Instant Upload.

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Android Download / Upload notifications

As you download or upload files a notification of the progress will be displayed in your notifications area. It will look something like this:

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Force Android file synchronization

The File-Sync App will not automatically upload/download files that are changed. You must select to refresh a file if you know it has changed or delete it locally and re-download it. To avoid this requirement you can choose to keep a file synchronized.

If you choose to keep a file synchronized then as a file is changed on your device or with each refresh updates will be pushed/pulled as appropriate.

  • To keep a file up to date find it in the File-Sync App for Android and double-tap or tap-and-hold to open the file “Details” information screen. This will look similar to this:

  • Select “Keep file up to date”
  • Please be careful with this function as it may consume significant download allocation if the file is large and if it is often changed.
  • After a file is flagged as being kept up-to-date a small yellow star will list beside the file name to indicate that it is being kept synchronized as follows:

  • It is possible that multiple different copies can be created and a normal sync will create conflicts. Imagine if a file is downloaded to a mobile device and edited there. Meanwhile before it is saved the Cloud Storage version of the file is changed by another application. At this point when the file is eventually saved on the mobile it would over-write the changes made on the Cloud Storage repository. This is of course unacceptable and so you will be prompted at save on your mobile to not upload the file, keep both files or overwrite the remote file. The prompt will look like follows:

You may choose the most appropriate option.

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Android file management

Use the Android File-Sync App to manage your files.  A tap-and-hold on a file name will open a menu with various file management options. It looks like this:

  • Share link – is used to inform GlobalClouds.com to share a file with a Team Member.
  • Refresh file – this is used to re-download a file if it has changed on your Cloud Storage.
  • Rename – is used to change the name of a file.
  • Move – is used to relocate a file from one folder to another.
  • Remove – is used to delete a file from either the local Android device (Local only) or both the Device and the Cloud Storage version (Remote and local). This can be useful to remove files to save space on your phone but to not actually delete the file from your synchronizations clients.  The prompt is as follows:

  • Send – will copy the file to another application. This is useful for sending a file from an email, attaching to an mms or uploading in a chat application such as Viber, Wechat or Whatsapp. The options depend on the other Apps installed on your device.
  • Details – is used to open a view to the file information screen. From here you can see the file type, The App that can work with the file type and select the ‘Keep up to date’ option.

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Android App file display order

You can choose the order in which files/folders are displayed in the Android File-Sync App view. The options are to order in alphabetical or newest to oldest.

To sort select ‘Sort’ from your device menu when the File-Sync App is displaying the data you with to organise. After selecting ‘Sort’ you can make your choice as follows:

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Android File-Sync App settings

To open the File-Sync App Setting click on your menu button. The menu may be part of your handset or tablet frame or it may show up as the three or four squares in the corner of the display window as follows:

 

This will open a short menu to refresh your account, sort the file display order or open the App settings. Select ‘Settings’ to see these menu items:

  • Accounts Section – contains a list of all the Cloud Storage accounts you have registered on this device. You can register multiple accounts and use this selector to choose which set of files to display and work with. It is very easy to flick between multiple accounts in this way without having to re-enter usernames and passwords multiple times to change.
    When you have multiple accounts registered some device actions (such as file upload) that you request will prompt you to ask which account you wish to use.
    To remove an account tap-and-hold for a context sensitive menu to popup with the delete option.
    To add an account select the ‘Add account’ option to enter a new set of credentials.
  • Security section – allows you to create a device PIN. If you enter a PIN then each time you open the GlobalClouds File-Sync App you will need to input the PIN to see your Cloud Files. This adds a level of security keeping your files private even if your device itself is unlocked.
  • Instant Uploads Section – is a set of menu items to control when Instant upload occurs and where the files are stored.
    Instant Upload is a fantastic Android feature coming soon to the GlobalClouds File-Sync iOS iPhone/iPad app. Instant Upload will automatically copy new photos and videos taken with your device camera to a nominated folder on your Cloud Storage. This is called /InstantUpload by default.
    From these menu items:

    • Set the folder location for new pictures
    • Enable the Instant Upload function for new pictures
    • Force upload for pictures to only happen over WiFi
    • Set the folder location for new videos
    • Enable the Instant Upload function for new videos
    • Force upload for videos to only happen over WiFi
  • More – additional items are listed in the ‘More’ section to open the GlobalClouds Documentation and support site, recommend GlobalClouds to a friend and open your Web user Interface in your devices web browser.

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File-Sync for Apple Mobile Devices

Introduction

Synchronization is the process of keeping the same data available in close to real time on two or more computing devices. File, Calendar and Contact synchronization are all handled differently with three principal protocols; WebDAV, CalDAV and CardDav.

For basic file synchronization the protocol is WebDAV. It is possible to connect to your Cloud Storage using any WebDAV compliant app but to ensure compatibility GlobalClouds has apps available that you can use.

  • File synchronization with Apple iPhone iOS and iPad iOS devices GlobalClouds has a File-Sync iOS App available through the Apple iTunes App Store.
  • For Android phones, tablets and other similar devices GlobalClouds has the File-Sync Android App available through the Google Play Store.

Android vs iOS functionality

The functionality differs slightly between the iOS and Android Apps with the Android App being the most feature rich. Although the iOS App is catching up fast with new releases planned.

Please note that this document when referring to App functionality in general references the Android App.

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Sync on demand

When changes are made to the Cloud Storage repository the desktop File-Sync Clients are configured to download the changed file immediately to the local desktop or server. Files are stored both in the Cloud and on the local hard drive storage at the same time. In this scenario there are two copies of the file in the two locations. (or three or four etc if many computers participate in the synchronization)

For mobile devices this is not ideal as mobile connectivity type/cost/availability/reliability for WiFi/2G/3G/4G varies enormously country to country, home to home, and business to business. Also storage on mobile devices is limited and purchased at a premium cost in comparison to desktop and server storage.

If all files were kept in sync with a mobile device it is likely that many files that are simply not required on the mobile would be copied, wasting valuable mobile download allocation, taking up valuable mobile storage and slowing performance of other apps.

For this reason we created the GlobalClouds File-Sync Apps differently to the desktop client.  The mobile apps are gateway viewers to the files stored on your Cloud Storage that allow you to tap to synchronize and otherwise manage your data with more control. You can opt-in to keep files synchronized as they would be with the desktop client on a case by case basis.

The Client and App can be compared as follows:

  • The File-Sync Client will automatically synchronize changed files.
  • The File-Sync Apps will synchronize changed files on demand by default with the option to sync individual files automatically.

In essence you must opt-in to the download of a file from the Cloud to your mobile. Once downloaded you can keep the file, delete it or nominate that you wish to keep that particular file in sync (referred to as keeping it ‘up to date’).

 

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Obtaining the File-Sync Apps

Links to the latest versions of the GlobalClouds File-Sync Mobile Apps can be obtained from:

 

Note: For specific instructions on installing GlobalClouds File-Sync Apps on each of these operating systems please see the ‘Setup Guides’ chapters later in this document.

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The Apple iOS File-Sync App

After downloading and installing the File-Sync App for iOS you will be able to log on using your standard email~username and password to see your Cloud Folders as follows:

Note: When referring to “iOS device” in this document we mean any Apple iPhone or iPad running iOS ver 6, 7 or 8. For simplicity we will use an iPhone 5 caricature in our diagrams. All screen images will scale and adjust for all the iOS devices manufactured by Apple without any problems.

Navigation

You will be presented with a view of your “Cloud Files”. You may move down through your folders by tapping the folder name to display the folder contents. To move back upward tap the top left small GlobalClouds icon with the left arrow. Folder migration looks like this:

Four main views

There are four main screen views each selectable with the menu on the bottom of the display as follows:

  • Files – will always return you to your files/folder view.
  • Uploads – will take you to the ‘Uploader’ display. From here you can monitor the progress of files you have selected to upload from your iOS device to your Storage Cloud. When you select a series of photos or videos to upload from your Camera Roll you will see the queue of files and progress here.
  • Shared links – will show you all the files and folders you have published via ‘Share links’. Share links can be accessed by non GlobalClouds members through any web browser. You can manage your links with the ‘Manage Files’ menu bar. See the Manage iOS Files chapter a little later in this document.
  • Settings – to create a second account, delete or edit the existing account, open the help system or recommend GlobalClouds to friends.

Refreshing Display

To refresh the display of your Cloud contents swipe down. You will see the short refresh spinner and then your new contents will be viewable. You can see that action here:

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Downloading and viewing with iOS App

The main function of the File-Sync App is to display to you a view of your Cloud Storage files and allow you to download to your device those files that you need.

The File-Sync App will only download a file to your iPhone or iPad when you tap on it. Downloaded files are marked with a green arrow.

Depending on the type of file a viewer or media player will open for compatible files. Viewers and players for the most common files are built into the GlobalClouds File-Sync iOS App but for unsupported files you can still push them over to other Apps on your device. This is popular to email or otherwise share a file with your social contacts. You can see examples of a few of the built in viewers here for .PDF, .DOC, .MP3 and .MP4 files:

Once open you can then manage the file with the ‘Manage iOS Files’ menu bar as explained in the Manage iOS Files chapter later in this document. This is the manage menu bar for upload, favorite, share and trash:

The ‘Back’ arrow button on the top left will always take you to your files view.

Downloaded file refresh

If you change a file on your Cloud Storage and wish to update your local device copy you must simply delete the file from your iOS File-Sync App and re-download it with a tap. To delete a downloaded file:

  1. Swipe right on the file name.
  2. The item menu for delete will be visible. Tap ‘Delete’.
  3. Tap ‘Delete from device’. Be sure to select to delete the local copy only, not ‘device and server’!
  4. Tap to download fresh file copy. (notice the green arrow is missing)

 

After a file has been downloaded again and a copy is on your iOSdevice the small green arrow will present next to the file name.

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Uploading pictures and videos with iOS App

To upload pictures or videos from your camera roll:

  1. From ‘Files’ view select the destination folder you would like to upload to or click ‘+’ create a new folder name and then select that.
  2. Tap ‘+’ in the top right corner.
  3. Select ‘Upload Photo/Video’.
  4. Choose your camera roll
  5. Select the files you wish to upload
  6. Tap ‘Upload’ in the top right corner

You can monitor the upload progress by selecting the ‘Uploads’ view menu as follows:

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Uploading other data with iOS App

A primary function of the File-Sync App is to easily allow you to download files from your Cloud Storage to your mobile device, but just as important is the need to upload content produced or otherwise stored on your device to your Cloud. Apple do not presently allow this as they have been strong proponents of a “no-file-manager” system and historically have tried to prevent data sharing between apps.

The iOS ecosystem continues to be simple and easy to use because the user doesn’t have to do anything with files or folders as everything is hidden by the Apps. But this siloing of data makes it difficult to upload just any file created in any number of millions of apps to your Cloud Storage via your File-Sync iOS App.

Starting with iOS 8 Apple is making a set of “Extensibility” API tools available to change this and we will be updating features in the File-Sync iOS App just as soon as possible.

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Managing files with iOS App

Presently, as Apple do not allow transfer of data between apps easily, functionality to share out data to another app lies with each app developer. We allow all the files stored on your Cloud Storage to be shared out with any Apps that will receive them such as those from Facebook, Instagram, Twitter, Polaris Office and the Apple apps like AirDrop, Mail, Message etc.

To share and manage files when you have files open or otherwise displayed in the view you will have the ‘Manage iOS Files’ menu buttons visible as follows:

You can unshare a link, publish it or share it with other apps on your device using these buttons:

  • iOS Share – to take a file and pass it to another app. Works with many apps such as Facebook, Twitter, Email, Messenger, AirDrop, Polaris Office and many others.
  • Favourite – to mark the file as memorable
  • Unlink or publicize a Share Link – to stop the share or re-inform friends with Facebook, Twitter, email, SMS etc.
  • Delete – to trash can the file.

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Using the Mobile Web User Interface

In addition to using the File-Sync App it is possible to open the Web User Interface on any mobile Device.

You may open the Web User Interface on any Apple, Google or Windows mobile phone or tablet. The functionality is the same.

To open the WebUser Interface select ‘Open in browser’ from the app settings menu or simply open a browser and enter your storage cloud address.

https://storage.au.globalclouds.com

The Web User Interface functions on mobile are the same as when accessed with a Desktop. See the earlier chapters for how to use all the various Web User Interface options.

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Setup Guides

Introduction

Please find following setup guides for these main actions:

  • File-Sync = mechanisms to keep your files synchronized with your Cloud Storage repository in near real time.
  • Contact-Sync = mechanisms to directly connect to and manage your Cloud Contact Address Books
  • Calendar-Sync = mechanisms to directly connect to and manage your Cloud Calendars
  • File-Connect = mechanisms to directly connect to and manage your Cloud Files (instead of using File-Sync)

Scroll down through the chapter or Click on the document reference number to hyperlink for your operating system and application:

 

Environment Action Jump To
SETUP GUIDES  
Apple Mac OS X File-Sync Client Setup Doc#133
Apple Mac OS X Contacts-Sync Setup Doc#140
Apple Mac OS X Calendar-Sync Setup Doc#141
Apple Mac OS X File-Connect Setup Doc#159
   
MS Windows File-Sync Client Setup Doc#132
MS Office File open/save instructions Doc#149
MS Outlook Setup options Doc#148
MS Windows File-Connect Setup Doc#150
MS Windows File-Connect Command Line Doc#151
   
Android File-Sync App Setup Doc#134
Android Contacts-Sync Setup Doc#136
Android Calendar-Sync Setup Doc#137
   
iPhone/iPad File-Sync App Setup Doc#135
iPhone/iPad Contacts-Sync Setup Doc#138
iPhone/iPad Calendar-Sync Setup Doc#139
   
Thunderbird (Win, Mac, Lin) Contacts-Sync Setup Doc#142
Thunderbird (Win, Mac, Lin) Calendar-Sync Setup Doc#143
   
Evolution (Linux) Contacts-Sync Setup Doc#144
Evolution (Linux) Calendar-Sync Setup Doc#145
   
KDE-Kontact (Linux) Contacts-Sync Setup Doc#146
KDE-Kontact (Linux) Calendar-Sync Setup Doc#147
   
Cyberduck (Win & Mac) File-Connect Setup Doc#152
BitKinex (Win) File-Connect Setup Doc#153
NetDrive (Win) File-Connect Setup Doc#154
WebDrive (Win & Mac) File-Connect Setup Doc#155
GNOME (Linux) File-Connect Setup Doc#156
KDE (Linux) File-Connect Setup Doc#157
Linux Command Prompt File-Connect Setup Doc#158

 

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File-Sync Client for Windows

The same File-Sync Client software can be used on Windows Desktop or Server. To proceed obtain the Desktop App file for Windows from http://sync-clients.globalclouds.com and install it.

Look for this icon:

The downloaded file will be a .ZIP file of a name similar to “GlobalClouds-2.1.0.0-setup.zip”. Save the file locally then extract the .EXE file and install.

The following outlines just one example of the process to download and install. Your method may differ but the fundamentals will be the same.

See this example:

When it has finished downloading and you get the notification message open the download as follows:

Double click on the downloaded .ZIP file to obtain the executable installer of a name similar to “GlobalClouds-2.1.0.0-setup.exe” as follows:

Using a local Windows account with install rights execute the installer file. This can be done by double clicking on the .EXE file. A security warning may or may not open depending on your settings. Click ‘Run’ as follows:

Windows User Account security may present another warning. Click ‘Yes” to progress as follows:

The GobalClouds Setup Wizard starts. Click ‘Next’ as follows:

Choose the components you wish to install. Typically the defaults are correct. Click ‘Next’ as follows:

Choose the location on your local system to install the program files to. The defaults are typically correct. Click ‘Install’ when ready as follows:

The File-Sync Client will install as follows:

When completed click on ‘Next’:

The option to start the GlobalClouds Setup Wizard will be presented. Click ‘Finish’ to start the wizard as follows:

Then follow the Wizard Setup instructions as outlined earlier in this document in the “Quick Start Guide” and “Advanced Start Guide“.

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File-Sync Client for Apple OSX

Obtain the Desktop Client for OSX from http://sync-clients.globalclouds.com and install it.

Look for this icon:

The downloaded file will be a .PKG file of a name similar to “GlobalClouds-2.1.0.0-OSX-Au.PKG”. Once downloaded install the package file.

The following outlines just one example of the process to download and install. Your method may differ but the fundamentals will be the same.

See this example:

When you have finished the file will be available in your default downloads folder as you can see as follows:

Double click on the downloaded .PKG file to start the application install process. Click on ‘Continue’ as follows:

The installer will start. Select your destination drive if you have multiple options and click ‘Continue’ as follows:

Next you have the option to change your install folder location although for most Mac setups the default is typical and will suffice. Click ‘Install’ when ready:

When the files and system changes have completed the installation success window will inform you. Click ‘Close’ to finish as follows:

Once installed you will find the program shortcut available in your ‘Applications’. You should now double click the GlobalClouds File-Sync Application to start the GobalClouds Setup Wizard. The program in your Application will look as follows:

Then follow the Wizard Setup instructions as outlined earlier in this document in the “Quick Start Guide” and “Advanced Start Guide“.

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File-Sync App for Android

Obtain the GlobalClouds File-Sync App for Android from the Google Play Store. You can hit a shortcut to the PlayStore link from http://sync-clients.globalclouds.com

From your Android device open the sync-clients.globalclouds.com link in your browser. Look for this icon and click to open the Play Store App with the GlobalClouds File-Sync App ready to install.

You can also open the PlaySore App on your device and search for ‘globalclouds’. An example of the steps to do this follows;

Please note your device may differ slightly to the following but the main steps remain the same.

1.     Open ‘Play Store’: 2.     Tap the search box:
3.     Search for ‘GlobalClouds’: 4.     Tap to select the app:
5.     Install the App: 6.     Accept the requirements:
7.     Enter your username and password.
Tap ‘Connect’:
You will see your Cloud
Storage files:See the chapters about using your File-Sync App here.

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File-Sync App for iPhone/iPad

Obtain the GlobalClouds File-Sync App for Apple iOS from the Apple App Store. You can hit a shortcut to the App Store link from http://sync-clients.globalclouds.com

From your iPhone or iPad open the sync-clients.globalclouds.com link in your browser. Look for this icon and click to open the App Store with the GlobalClouds File-Sync App ready to install.

You can also open the App Store on your device and search for ‘globalclouds’. An example of the steps to do this follows;

Please note your device may differ slightly to the following but the main steps remain the same.

 

1. Open ‘App Store’: 2. Tap the search option:
3. Search for ‘GlobalClouds’: 4. Install the app:
5. Open the App: 6. Enter your username and password.
Tap ‘Connect’:
7. You will see your Cloud
Storage files
See the chapters on the File-Sync App for iOS for detailed instructions on the app use.

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Contacts-Sync with Android

So tell me about CardDAV….

The “vCard Extensions to WebDAV”, referred to as CardDAV, are an address book client/server protocol designed to allow users to access and share contact data on a remote server by extending the WebDAV (a HTTP based protocol for data manipulation) specification. . It allows multiple client access to the same information thus allowing cooperative address book data information sharing. Many server and client applications support the protocol.

Your GlobalClouds Storage Repository includes a CardDAV server for you to store and manage any number of address books. An initial personal address book is already set up for you. You may also create a second, third or fourth address books for different purposes at any time. You can create as many as you need but for most people a few calendars will suffice.

To synchronize your GlobalClouds Address Book contacts with your Android device follow these steps;

Requirements:

  • Android Phone or Tablet Version 2.1 or better
  • An Android CardDAV App such as CardDAV-Sync from Marten Gajda
    • Android as standard by Google does not include support for CalDAV and CardDAV as iPhone/iPad devices do. For this reason you must obtain an app to enable this capability. There are many but the once discussed here (CardDAV-Sync) is a very commonly used one. See http://dmfs.org/
    • Many phone hardware manufacturer load their phones with a CardDAV app client. Check your device or simply use the CardDAV-Sync app we use in our example.

Example steps:

  1. Install CardDAV-Sync from Play Store or your preferred option. There is a free version called “CardDAV-Sync free beta” or a paid version “CardDAV-Sync beta”. The paid version will sync more contact fields. You can start with the free and update to the paid later if you desire.
  2. Open the CardDAV-Sync app
  3. Add a new CardDAV account
  4. Enter the GlobalClouds CardDAV URL for your particular address book. (See section below)
  5. If you have multiple address books it is possible that your CardDAV client will detect them and ask which you wish to connect to as it does in our screenshot example below
  6. For the CardDAV-Sync app you can select to pull updates down from the server only or push and pull changes up and down. We recommend to un-tick this option as you see below:

 

After you have created the link to your address book you can manually sync or set other settings as you desire.  Contacts will be “Connected” to your CardDAV address book.  If you open a contact you can see that is connected correctly by clicking on the connections link as follows:

When you create a new contact on your device you will be asked where you wish to save the contact to.  Select the CardDAV address book that you have created.  Save contact to looks similar to this:

Your CardDAV URL (Address)

Typically it is only required to enter the path to the GlobalClouds CardDAV servers.  For GlobalClouds AsiaPacific the CardDAV path is:

https://storage.au.globalclouds.com/remote.php/carddav

Then pass your username and password to select the address books that you have available.

Full CardDAV URL

Different CardDAV clients handle address book discovery in different ways and you may need to try a few options to connect but the “normal” path, as used by CardDAV-Sync in our example is of this format:

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email@company.com/addressbookname

  • Where Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.
  • Where /addressbookname is the name of your address book. (typically this is /contacts )

The Web User Interface Contacts Tool allows you to check the URL address of each address book.  To find this information open the Web User Interface Contacts Tool in a browser, select the settings cog at the bottom left and pick the ‘CardDAV link’ button.

CardDAV for multiple Address Books

If you have multiple address books and are unsure the exact path to put in your CardDAV client you can obtain the correct URL from the Web User Interface.  Go to the Contacts Tool and select the settings cog in the bottom left.  This will expose a list of all your address books and a button to show the URL for each CardDAV.

Some CardDAV clients will not successfully connect to multiple address books with the same root Internet address.  If you face this problem there is a simple solution to change your root path slightly for each address book by numbering each GlobalClouds.com storage server.  As follows:

Other CardDAV URL options

Other CardDAV client apps may respond to these URL options:

Carddavs://storage.au.globalclouds.com/remote.php/carddav

Other Android Improvements

  • Contact Editor Pro
    • While beyond the scope of this document there are many improvements that can be made to the default Android contact editor and contact management system. We have found “Contact Editor Pro” to be excellent as you can set a default address book for new contacts, take a photo and have the pic load straight to the picture field among many other improvement. This app also works very well with the CardDAV-Sync app we also recommend as they are from the same publisher. http://dmfs.org/
  • Other Android CardDAV clients we are aware of people having success with include:

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Calendar-Sync with Android

So what is CalDAV anyway?….

“Calendaring Extensions to WebDAV”, referred to as CalDAV, enables clients to access scheduling information on a remote server by extending the WebDAV (a HTTP based protocol for data manipulation) specification to use iCalendar formats.  It allows multiple client access to the same information thus allowing cooperative planning and information sharing.  Many server and client applications support the protocol and extensions to CalDAV for automated scheduling are also standardized.

Your GlobalClouds Storage Repository includes a CalDAV server for you to store and manage any number of calendars.  An initial personal calendar is already set up for you.  You may also create a second, third or fourth calendars for different purposes at any time.  You can create as many as you need but for most people a few calendars will suffice.

The GlobalClouds Calendar provides both the Primary CalDAV address and the iOS/OSX CalDAV address. Using these addresses, you can use CalDAV-compatible programs (for example, Kontact, Evolution, or Thunderbird) using the address provided.

To synchronize your GlobalClouds Calendars with your Android device follow these steps;

Requirements:

  • Android Phone or Tablet Version 2.1 or better
  • An Android CalDAV App such as CalDAV-Sync from Marten Gajda
    • Android as standard by Google does not include support for CalDAV and CardDAV as iPhone/iPad devices do. For this reason you must obtain an app to enable this capability. There are many but the once discussed here (CalDAV-Sync) is a very commonly used one. See http://dmfs.org/
    • Another CalDAV client gaining popularity that we can recommend highly is “CalDAV Sync Free” by the publisher gege. You can obtain it via Play Store here.
    • Many phone hardware manufacturers and telephone carriers load their phones with a CalDAV app client. Check your device or simply use the CalDAV-Sync app we use in our example.

Example steps:

  1. Install CalDAV-Sync from Play Store (or another preferred option). The link to CalDAV-Sync is here.
  2. Open the CalDAV-Sync app
  3. Add a new CalDAV account
  4. Enter the GlobalClouds CalDAV URL for your particular calendar. (See section below)
  5. If you have multiple calendars it is possible that your CalDAV client will detect them and ask which you wish to connect to as it does in our screenshot example below
  6. For the CalDAV-Sync app you can select to pull updates down from the server only or push and pull changes up and down. We recommend to un-tick this option as you see below:

After you have created the link to your calendar(s) you can manually sync or set auto-sync settings as you desire.  Your phone calendar will be updated to show all your events.  When you create a new event you can choose onto which calendar to save it.  If you don’t wish to wait for the sync events to happen automatically (as set in your CalDAV sync app settings) you can often force a sync as you see below in the Samsung ‘S Planner’ calendar app available on their popular Galaxy phones:

Your CalDAV URL (Address)

Typically it is only required to enter the path to the GlobalClouds CalDAV server.  For GlobalClouds AsiaPacific the CalDAV path is:

https://storage.au.globalclouds.com/remote.php/caldav

Then pass your username and password to select the calendars that you have available.

Full CalDAV URL

Different CalDAV clients handle calendar discovery in different ways and you may need to try a few options to connect but the “normal” path, as used by CalDAV-Sync in our example is of this format:

https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc9999-email@company.com/calendarname

or some clients will use:

https://storage.au.globalclouds.com/remote.php/caldav/principals/Acc9999-email@company.com

 

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • Some clients will substitute “%40” as the html encoded string for the “@” character in the path. The GlobalClouds servers will recognise both without issue.
  • Where /calendarname is the name of your calendar

The Web User Interface Calendars Tool allows you to check the URL address of each calendar.  To find this information open the Web User Interface Calendar Tool in a browser, select the ‘CalDAV link’ button next to each calendar name and the particular path will be displayed below.

CalDAV for multiple calendars

If you have multiple calendars and are unsure the exact path to put in your CalDAV client for each you can obtain the correct URLs from the Web User Interface.  Go to the Calendar Tool and select the ‘CalDAV link’ icon next to each calendar name.  This will display the calendar path/address below that you can copy into your application as you can see here:

Some CalDAV clients will not successfully connect to multiple calendars with the same root Internet address.  If you face this problem there is a simple solution to change your root path slightly for each calendar by numbering each GlobalClouds.com storage server.  As follows:

Other CalDAV URL options

Other CalDAV client apps may respond to these URL options:

https:// or Caldavs://storage.au.globalclouds.com/remote.php/caldav

https:// or Caldavs://storage.au.globalclouds.com/remote.php/caldav/principals/Acc9999-email@company.com

If you have a particular Android App that you need assistance with please email helpdesk@globalclouds.com and we will attempt to assist with setup.

 

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Contacts-Sync with iPhone/iPad

Apple iOS has excellent support for address book synchronization and CardDAV servers such as those implemented in your Storage Cloud.

Connection setup

To connect an iOS mobile device from Apple follow these quick, simple steps:

  1. Open the settings application.
  2. Select ‘Mail, Contacts, Calendars’.
  3. Select ‘Add Account’.
  4. Select ‘Other’ as account type.
  5. Select ‘Add CardDAV account’.
  6. For server type: storage.au.globalclouds.com/remote.php/carddav
  7. For user name and password enter your email-username and your password
  8. Enter any suitable description of your liking
    1. iOS will automatically connect
  9. Click ‘Save’ to load your calendar(s).
    1. If you have multiple address books all will be available.

You can see the process with the screen sliders here:

Default Contacts Account

You can set your default contacts account to your Cloud Storage for new entries with these steps:

  1. Open the settings application.
  2. Select ‘Mail, Contacts, Calendars’.
  3. In the ‘CONTACTS’ section select ‘Default Account’ and make your selection as follows:

Your account description will match the entry you made during account connection setup.

Exporting/Importing Contacts

To change all your contacts from your phone to your Cloud follow these steps:

  1. export all your iPhone contacts to a .VCF file
    1. This can be performed easily with many third party apps. We like “My Contacts Backup” by the publisher Globile Bilisim
    2. The “My Contacts Backup” allows you to email the .VCF to yourself so you may upload it to your Cloud Storage easily
  2. then import through the ‘Contacts Tool’ in the Web User Interface.
    1. See the chapter “Importing contacts” in the Contacts section of this document.

 

Updates

Your iPhone/iPad will push changes up to your Cloud Storage as they are made on your device and synchronize by a ‘Fetch” process to download any other changes from your Cloud Storage according to a schedule set in the ‘Fetch New Data” setting.  (By default a fetch happens each 15 or 30 min depending on your device and iOS version.)

You can set your fetch settings with these steps:

  1. Open the settings application.
  2. Select ‘Mail, Contacts, Calendars’.
  3. Select ‘Fetch New Data’ and make your selections.

Note – Setting a frequent fetch time will deplete battery quicker.

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Calendar-Sync with iPhone/iPad

Apple iOS has excellent support calendar synchronization and for CalDAV servers such as those implemented in your Storage Cloud.

Connection setup

To connect an iOS mobile device from Apple follow these quick, simple steps:
1. Open the settings application.
2. Select ‘Mail, Contacts, Calendars’.
3. Select ‘Add Account’.
4. Select ‘Other’ as account type.
5. Select ‘Add CalDAV account’.
6. For server type: storage.au.globalclouds.com/remote.php/caldav
7. For user name and password enter your email-username and your password
8. Enter any suitable description of your liking
a. iOS will automatically connect
9. Click ‘Save’ to load your calendar(s).
a. If you have multiple calendars all will be available.
You can see the process with the screen sliders here:

Managing your calendars

From your Apple Calendar app select to view all your displayed calendars on the bottom ‘Calendars’ option.  This will display all your Cloud Storage calendars allowing you to select which you wish to display as follows:

Creating events

When you create a new event select the calendar into which to save the appointment as follows:

Default Calendar

You can set your default calendar to your Cloud Storage for new events with these steps:

  1. Open the settings application.
  2. Select ‘Mail, Contacts, Calendars’.
  3. Select ‘Default Calendar’ and make your selection as follows:

Updates

Your iPhone/iPad will push changes up to your Cloud Storage as they are made on your device and synchronize by a ‘Fetch” process to download any other changes from your Cloud Storage according to a schedule set in the ‘Fetch New Data” setting.  (By default a fetch happens each 15 or 30 min depending on your device and iOS version.)

You can set your fetch settings with these steps:

  1. Open the settings application.
  2. Select ‘Mail, Contacts, Calendars’.
  3. Select ‘Fetch New Data’ and make your selections.

Note – Setting a frequent fetch time will deplete battery quicker.

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Contacts-Sync with Apple Desktop OS X

 

Apple OS X has good support for address book contact synchronization and CardDAV servers such as those implemented in your Storage Cloud.

Connection setup ~ OS X 10.7+

Note:  This example uses OS X Contacts version 8.0 on OS X 10.9

The Apple OS X Contacts App is perfect if you have one Address Book only.  (Apple stopped support for multiple address books from OS X 10.6 although their iOS Contacts app works brilliantly for multiple address books)

To connect your Contacts App to your Cloud Address Books follow these quick, simple steps:

  1. Open Contacts application.
  2. Go to Menu > Contacts > Preferences
  3. Go to the Accounts tab and click the + button on bottom left.
  4. Select Other contacts account… and click Continue.
  5. Make sure CardDAV is selected.
  6. Enter your GlobalClouds email-username and password.
  7. Enter the server address:
    storage.au.globalclouds.com/remote.php/carddav/
  8. Click ‘Create’

You can follow these steps here:

Your Contacts app will now display your Cloud Storage Address Book entries.  This is an example:

Multiple Address Books

From OS X 10.6 through 10.10 Apple Contacts.app is no longer able to support multiple address books from one account.  Apple Contacts will now only display the first address book contents and all contacts from other address books are hidden.  This lack of support for the CardDAV is a significant issue and we would encourage people to list their frustrations on the Apple Support Communities discussion forums.

For people requiring multiple address book support there are other contact management apps available for OSX that you may wish to try.  We are aware of many users having success with Microsoft Outlook and various third party plugins for CalDAV/CardDAV.  Look to this site for some options:

http://carddav.calconnect.org/implementations/clients.html

We recommend Mozilla Thunderbird for OS X!

Tweak for OS X 10.6

Apple changed from addressbook.app to the new Contacts.app in OS X 10.6 and as with many new applications there were a few bugs.  The main issue we find is the lack of support for the ‘@’ sign in usernames which is essential for connections.

A work around is to replace the ‘@’ sign with ‘%40’ in your server string and to use the full server URL.  This would look like this:

http://storage.au.globalclouds.com/remote.php/carddav/principals/Acc9999-email%40company.com/

  • Where /Acc9999 is your account number / account ID with GlobalClouds
    • Where email%40company.com is your email address such that “%40” is the html encoded string for the “@” character in the path.

Tweak for OS X 10.5 and earlier

To support of older versions of Contacts and AddressBook there are a couple of tweaks required.

Instead of using the simpler server address “storage.au.globalclouds.com/remote.php/carddav/” as suitable for later versions of OS X 10.5 and earlier use the principals based address format as such:

http://storage.au.globalclouds.com/remote.php/carddav/principals/Acc9999-email@company.com/

  • Where /Acc9999 is your account number / account ID with GlobalClouds
  • Where email@company.com is your email address
    • You may notice that the app changes your ‘@’ to a “%40”. This is normal as ‘%40’ is the html encoding string for the “@” character.

Tweak for OS X 10.6 and earlier

For early versions of Addressbook.app you need to edit your .plist file manually to connect to CardDAV address books.  Follow these basic instructions or seek guidance from an experienced user if they seem a little daunting.

  1. Make sure Addressbook is not running. If it is terminate it with Command+Q
  2. Navigate to /Users/YOUR_USERNAME/Library/Application Support/AddressBook/Sources. If you already some kind of addressbook setup, it is likely you will see some folders named like this BEA92826-FBF3-4E53-B5C6-ED7C2B454430. Note down what folders there are now and leave the window open.
  3. Create a new account for your GlobalClouds address book using the server address: http://storage.au.globalclouds.com/remote.php/carddav/principals/Acc9999-email@company.com/
    1. Where /Acc9999 is your account number / account ID with GlobalClouds
    2. Where email@company.com is your email address
    3. You may notice that the app changes your ‘@’ to a “%40”. This is normal as ‘%40’ is the html encoding string for the “@” character.
  4. This account creation will fail but that’s ok
    1. A non-functional address book has been created
  5. Close Addressbook.app or Contacts.app Command + Q will terminate it.
  6. Go back to the folder you were viewing in step 2. You will now see a newly created folder with another long string as its name.
  7. Navigate to the newly created folder and edit the Configuration.plist with your favourite text editor.
  8. Look for the server name key: <key>servername</key>
    1. Find the string: storage.au.globalclouds.com/remote.php/carddav/principals/Acc9999-email@company.com/:0(null)
    2. Remove the ‘:0(null)’ part
    3. Save the edited .plist file.
  9. Close and open Addressbook
  10. You should have a working GlobalClouds stored address book.
  11. If unsure email a copy of your Configuration.plist to helpdesk@globalclouds.com with notes as to your OS X version and our support will advise the correct formatting.

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Calendar-Sync with Apple Desktop OS X

 

Apple OS X has excellent support for Calendar synchronization and CalDAV servers such as those implemented in your Storage Cloud.

Connection setup

Note:  This example uses OS X Calendar version 7.0 on OS X 10.9

The Apple OS X Calendar.app is excellent as are earlier iCal versions with perfect support for CalDAV

To connect your Contacts App to your Cloud Address Books follow these quick, simple steps:

  1. Open Calendar (or iCal) application.
  2. Select Menu > Calendar > Preferences
  3. Go to the Accounts tab and click the + button on bottom left.
  4. Select ‘Add CalDAV Account…’ and click Continue.
  5. Make sure ‘Add a CalDAV Account’ is selected
  6. Change Account Type to ‘Advanced’
  7. Enter your GlobalClouds email-username and password.
  8. Enter the Server Address: storage.au.globalclouds.com
  9. Enter the Server Path: /remote.php/carddav/principals/Acc9999-email@company.com/
    1. Where /Acc9999 is your account number / account ID with GlobalClouds
    2. Where email@company.com is your email address
  10. Tick the ‘Use SSL’ option
  11. Click ‘Create’
  12. Optional – You may wish to change the description of this calendar account. If so repeat step 1 and 2 then select the CalDAV account and edit the description field.
  13. Optional – You may wish to set the ‘Refresh Calendars’ time. If so repeat step 1 and 2 then select the CalDAV account and edit the refresh calendars field

You can follow these steps here:

Your Calendar.app will now display your Cloud Storage Calendar entries.  This is an example:

You will see all your calendars displayed if you have multiple options.  You can filter those being displayed with the tick toggles in the top left area.

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Contact-Sync with Thunderbird

 

Mozilla Thunderbird is a free, open source email, news and chat client for Windows, OS X 10.6+ or Linux that can be extended with plugins to support CardDAV and CalDAV for Contact and Calendar management.

Mozilla Thunderbird is available here: https://mozilla.org/thunderbird

Thunderbird Plugins

Thunderbird does not support CardDAV natively so you will need to download and install these plugins:

  • SOGo Connector plugin
  • SOGo Integrator plugin
  • Mozilla Lightning plugin

The SOgo plugins and links to the Lightning plugin are available here: http://sogo.nu/downloads/frontends.html

This view shows all the plugins we like including the AddressBookTab and ContactTab that you may also find useful:

Please note your version numbers may differ.

Connection setup

Note:  This example uses Thunderbird 31.4

To connect your Thunderbird to your CardDAV follow these steps:

  1. Open Thunderbird.
  2. If not already installed, install abovementioned plugins.
  3. Select menu Tools > Address Book or click Address Book button.
  4. Address Book window opens.
  5. Select menu File > New > Remote Address Book.
  6. Remote Address Book properties dialog box opens.
  7. Input the “Name:” field. This can be anything of your choosing.
  8. Input the “URL:” field:https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email@company.com/addressbookname
    1. Where /Acc9999 is your account number / account ID with GlobalClouds
    2. Where email@company.com is your email address
      1. Some clients will change the ‘@’ to a ‘%40’ entry on save. This is OK.
    3. Where /addressbookname is the name of your address book. Typically this is ‘contacts’
    4. A full example is:
      1. https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/contacts/
    5. Optional – Set “Periodic sync” time to override the default. This is the time between checks of your cloud contacts for changes.
  9. Click “OK”. You will be prompted for username and password on first sync.
    1. Optional – you will be prompted to permanently store your password on your PC

A typical setup looks as follows:

On “OK” you will see the contacts now in your address book window.

Force synchronization

To force a synchronization right or command click on your address book and sync as follows:

Properties

Entering the address book properties dialog window allows you to change the address book name, refresh schedule (Periodic Sync) and notifications. The properties dialog looks like this:

CardDAV for multiple Address Books – same account

To support multiple address books where each address book belongs to the same email-username account is quite easy.  Simply follow the steps 1-9 above substituting the /addressbookname as appropriate.

For our TestGuy303 account with two address books as we see from the Contacts Tool settings cog of the Web User Interface these would be the two URLs for each book:

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/contacts/

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/work/

The Contacts Tool allows us to find the URL link:

CardDAV for multiple Address Books – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup Thunderbird needs to be able to be setup and display calendars and contacts from multiple users all at once.

Here is an example of Thunderbird Tab displaying multiple address books from multiple users:

Thunderbird (and many other similar programs) will not successfully connect to multiple accounts with the same root Internet address.  ( the https://storage.au.globalclouds.com part).  Rather it will always use the username/password from the first setup.  This leads to a strange scenario where you will see the same contacts displayed despite different paths.

To fix this problem there is a simple solution, simply change your root path slightly for each address book by numbering each GlobalClouds.com storage server incrementally.  As follows:

  • First account CardDAV Address Book use:
    • https://storage1.au.globalclouds.com/remote.php/carddav/addressbooks/Acc7777-email1@company.com/addressbookname1
  • Second account CardDAV Address Book use:
    • https://storage2.au.globalclouds.com/remote.php/carddav/addressbooks/Acc8888-email2@company.com/addressbookname2
  • Third account CardDAV Address Book use:
    • https://storage3.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email3@company.com/addressbookname3
  • Etc up to twenty as https://storage20..
  • Where /Acc7777 is your first account number / account ID with GlobalClouds
  • Where /Acc8888 is your second account number / account ID with GlobalClouds
  • Where /Acc9999 is your third account number / account ID with GlobalClouds
  • Where email1@company.com is your first email address
  • Where email2@company.com is your second email address
  • Where email3@company.com is your third email address
  • Where /addressbookname1 is the name of your first address book.
  • Where /addressbookname2 is the name of your second address book.
  • Where /addressbookname3 is the name of your third address book.

Making changes

We find after making changes in Thunderbird with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

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Calendar-Sync with Thunderbird

Mozilla Thunderbird is a free, open source email, news and chat client for Windows, OS X 10.6+ or Linux that can be extended with plugins to support CardDAV and CalDAV for Contact and Calendar management.

Mozilla Thunderbird is available here: https://mozilla.org/thunderbird

Thunderbird Plugins

Thunderbird does not support CalDAV natively so you will need to download and install these plugins:

  • SOGo Connector plugin
  • SOGo Integrator plugin
  • Mozilla Lightning plugin

The SOgo plugins and links to the Lightning plugin are available here: http://sogo.nu/downloads/frontends.html

This view shows all the plugins we like including the AddressBookTab and ContactTab that you may also find useful:

Please note your version numbers may differ.

Connection setup

Note:  This example uses Thunderbird 31.4

To connect your Thunderbird to your CalDAV calendar follow these steps:

  1. Open Thunderbird.
  2. If not already installed, install abovementioned plugins.
  3. Select menu Events and Tasks > Calendar or click Calendar Switch Tab if installed.
  4. Calendar window or tab opens.
  5. Select menu File > New > Calendar.
  6. Create New Calendar window opens. Select “On the Network” and click ‘Next’ as follows:
  7. Select the CalDAV option and enter your calendar location:https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc9999-email@company.com/calendarname
    1. Where /Acc9999 is your account number / account ID with GlobalClouds
    2. Where email@company.com is your email address
      1. Some clients will change the ‘@’ to a ‘%40’ entry on save. This is OK.
    3. Where /calendarname is the name of your calendar. Typically this is ‘personal’
    4. A full example is:
      1. https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc1024-testguy303@gmail.com/personal/
    5. Click “Next” as follows:
  8. The ‘Customize your calendar’ window will display. Create a distinctive name, select a color for event entries and select an email address to associate if desired. As follows:
  9. Enter your email-username and password. Choose to save the password permanently if you desire. The Authentication window looks like this:
  10. The ‘Calendar Created’ window displays. Click “Finish”.

Force Synchronize

A typical setup looks as follows.  Right-click to display the ‘Properties’ and ‘Synchronize’ options:

Calendar Properties

Entering the calendar properties dialog window allows you to change the calendar name, display color and refresh schedule.  You can mark the calendar as read only (if it belongs to someone else for example) and nominate to be shown event reminders.  The properties dialog looks like this:

CalDAV for multiple Calendars – same account

Mozilla Lightning doesn’t support using multiple accounts on a single server as a default.  You need to set ‘calendar.network.multirealm’ to ‘true’ in the Config Editor of Thunderbird to be able to use multiple accounts.  After this is done to support multiple calendars where each belongs to the same email-username account is quite easy.  Simply follow the steps 1-10 above substituting the /calendarname as appropriate to display the calendars you desire.

For our TestGuy303 account with three calendars as we see from the Contacts Tool of the Web User Interface there would be three URLs for all the existing calendars:

https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc1024-testguy303@gmail.com/personal/

https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc1024-testguy303@gmail.com/family/

https://storage.au.globalclouds.com/remote.php/caldav/calendars/Acc1024-testguy303@gmail.com/work/

The Calendar Tool allows us to find the URL links for these:

Displaying multiple calendars from the same common account looks like this:

CalDAV for multiple Calendars – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup Thunderbird needs to be able to be setup and display calendars and contacts from multiple users all at once.

Displaying multiple calendars from multiple accounts looks like this:

Thunderbird (and many other similar programs) will not successfully connect to multiple accounts with the same root Internet address.  ( the https://storage.au.globalclouds.com part).  Rather it will always use the username/password from the first setup.  This leads to a strange scenario where you will see the same contacts and calendars displayed despite different paths.

To fix this problem there is a simple solution, simply change your root path slightly for each account by numbering each GlobalClouds.com storage server incrementally.  As follows:

  • First account CalDAV Calendars use:
    • https://storage1.au.globalclouds.com/remote.php/caldav/calendars/Acc7777-email1@company.com/calendarname1
  • Second account CalDAV with two example Calendars use:
    • https://storage2.au.globalclouds.com/remote.php/caldav/calendars/Acc8888-email2@company.com/calendarname2a
    • https://storage2.au.globalclouds.com/remote.php/caldav/calendars/Acc8888-email2@company.com/calendarname2b
  • Third account CalDAV Calendar use:
    • https://storage3.au.globalclouds.com/remote.php/caldav/calendars/Acc9999-email3@company.com/calendarname3
  • Etc up to twenty as https://storage20..
  • Where /Acc7777 is your first account number / account ID with GlobalClouds
  • Where /Acc8888 is your second account number / account ID with GlobalClouds
  • Where /Acc9999 is your third account number / account ID with GlobalClouds
  • Where email1@company.com is your first email address
  • Where email2@company.com is your second email address
  • Where email3@company.com is your third email address
  • Where /calendarname1 is the name of your first accounts calendar.
  • Where /calendarname2a and 2b are the names of your second accounts calendars.
  • Where /calendarname3 is the name of your third accounts calendar.

Making changes

We find after making changes in Thunderbird with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

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Contact-Sync with Evolution

Evolution is a great PIM for Linux GNOME environments to manage email, calendars and contacts.

Connection setup

Note:  This example uses Evolution 2.32.3 on CentOS 6.6

To connect Evolution to your GlobalClouds Address Books follow these steps:

  1. Open Evolution and select the ‘Contacts’ button
  2. Select menu File > New > Address Book
  3. New Address Book window opens.
  4. Complete as follows:
  5. Input the “Name:” field. This can be anything of your choosing.
  6. Input the “URL:” field:
    https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc9999-email@company.com/addressbookname

    1. Where /Acc9999 is your account number / account ID with GlobalClouds
    2. Where email@company.com is your email address
      1. Some clients will change the ‘@’ to a ‘%40’ entry on save. This is OK.
    3. Where /addressbookname is the name of your address book. Typically this is ‘contacts’
    4. A full example is:
      1. https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/contacts/
    5. Optional – Set “Use Birthday and Anniversaries” / “Mark as default” / “Replicate locally” and “Autocomplete” if desired
  7. Input the “Username” .field. This needs to be your GlobalClouds email-username
  8. Click “OK”.
  9. Click on the new WebDAV address book you created and on the first time you will be prompted for your password
    1. Optional – permanently store your password if you desire
  10. This looks as follows:

On “OK” you will see the contacts now in your address book window.

CardDAV for multiple Address Books – same account

To support multiple address books where each address book belongs to the same email-username account is quite easy.  Simply follow the steps 1-10 above substituting the /addressbookname as appropriate.

For our TestGuy303 account with two address books as we see from the Contacts Tool settings cog of the Web User Interface these would be the two URLs for each book:

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/contacts/

https://storage.au.globalclouds.com/remote.php/carddav/addressbooks/Acc1024-testguy303@gmail.com/work/

The Contacts Tool allows us to find the URL link:

CardDAV for multiple Address Books – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup simply connect to multiple Address Books as required as Evolution does not have the same authentication peculiarities as Thunderbird does.  (The incrementally numbered GlobalClouds Storage referencing is not required.)

Making changes

We find after making changes in Evolution with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

 

 

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Calendar-Sync with Evolution

Evolution is a great PIM for Linux GNOME environments to manage email, calendars and contacts.

Connection setup

Note:  This example uses Evolution 2.32.3 on CentOS 6.6

To connect Evolution to your GlobalClouds Calendar(s) follow these steps:

  1. Open Evolution and select the ‘Calendar’ button
  2. Select menu File > New > Calendar as follows:
  3. New Calendar window opens. Complete as follows:
    1. Type: select = CalDAV
    2. Name: input = Any descriptive name
    3. Color: select = color choice for the event item display
    4. Optional – Cache locally and set as default options can be selected
    5. Input the “URL:” field:
      caldav://storage.au.globalclouds.com/remote.php/caldav
    6. Use SSL: = Tick for Yes
    7. Username: Input = your GlobalClouds email-username
    8. Refresh: Input = a time window between updates
    9. Click to “Browse server for a calendar”
  4. You will be prompted for your password then presented with a list of all the Calendars associated with your account. Select the Calendar you wish to display then click “OK” as follows:
  5. The Calendar Properties window will now have the full path of the calendar. Click “OK” as you see here:

On “OK” you will see the calendar now in your Evolution window as you see here:

 

CardDAV for multiple Calendars – same account

To support multiple calendars where each belongs to the same email-username account is quite easy.  Simply follow the steps 1-5 above substituting the required Calendar at step 4 as appropriate.

CardDAV for multiple Address Books – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup simply connect to multiple Calendars as required as Evolution does not have the same authentication peculiarities as Thunderbird does.  (The incrementally numbered GlobalClouds Storage referencing is not required.)

Making changes

We find after making changes in Evolution with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

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Contact-Sync with KDE-PIM / Kontact

KDE-PIM otherwise known as Kontact is a great PIM for Linux KDE environments to manage email, calendars and contacts.

Connection setup

Note:  This example uses Kontact/KDE 4.14.6 on OpenSUSE 13.2

To connect Kontact to your GlobalClouds Address Books follow these steps:

  1. Open Kontact and select the ‘Contacts’ view
  2. Select menu File > New > Add Address Book
  3. The Add Address Book window opens.
  4. Select DAV groupware resource and click OK as follows:
  5. The credentials creation wizard appears. Establish your KDE Wallet if needed.
    1. User Input = your GlobalClouds email-username
    2. Password Input = your GlobalClouds service password
    3. Click Next as follows:
  6. Next you will be presented with the DAV configuration wizard. Select “Configure the resource manually” and click “Finish” as follows:
  7. The General Configuration window appears.
    1. Display name: Input = Any description
    2. Refresh every: Input = a time window between updates
    3. Username: Input = your GlobalClouds email-username
    4. Password Input = your GlobalClouds service password
    5. Click Add for new server setup as you see here:
  8. The new server window appears. Here you create the link to your GlobalClouds Address Book resources. Note in this example there are two address books for our testguy account. You may only have the one.
    1. Select ‘CardDAV” protocol
    2. Enter Remote URL as: https://storage.au.globalclouds.com/remote.php/carddav
    3. Select ‘Use specific credentials’
    4. Username: Input = your GlobalClouds email-username
    5. Password Input = your GlobalClouds service password
    6. Click “Fetch” to have the system connect to GlobalClouds and discover your address books
    7. The discovered books are listed with the full path URL
    8. Click “OK” as follows:
  9. You will be taken back to the ‘General Configuration” window with the new Server Configuration listed. Click ‘OK’ as you see here:
  10. You will now see your new Address Book(s) listed in Kontact. You can filter your view by “ticking” each address book as you see here:

 

CardDAV for multiple Address Books – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup simply connect to multiple Address Books as required as Kontact does not have the same authentication peculiarities as Thunderbird does.  (The incrementally numbered GlobalClouds Storage referencing is not required.)

Making changes

We find after making changes in Kontact with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

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Calendar-Sync with KDE-PIM / Kontact

KDE-PIM otherwise known as Kontact is a great PIM for Linux KDE environments to manage email, calendars and contacts.

Connection setup

Note:  This example uses Kontact/KDE 4.14.6 on OpenSUSE 13.2

To connect Kontact to your GlobalClouds Calendar(s) follow these steps:

  1. Open Kontact and select the ‘Contacts’ view
    1. This seems a little un-intuative but it is correct to access the general “DAV” setup
  2. Select menu File > New > Add Address Book
  3. The Add Address Book window opens.
  4. Select DAV groupware resource and click OK as follows:
  5. The credentials creation wizard appears. Establish your KDE Wallet if needed.
    1. User Input = your GlobalClouds email-username
    2. Password Input = your GlobalClouds service password
    3. Click Next as follows:
  6. Next you will be presented with the DAV configuration wizard. Select “Configure the resource manually” and click “Finish” as follows:
  7. The General Configuration window appears.
    1. Display name: Input = Any description
    2. Refresh every: Input = a time window between updates
    3. Username: Input = your GlobalClouds email-username
    4. Password Input = your GlobalClouds service password
    5. Click Add for new server setup as you see here:
  8. The new server window appears. Here you create the link to your GlobalClouds Address Book resources. Note in this example there are two address books for our testguy account. You may only have the one.
    1. Select ‘CalDAV” protocol
    2. Enter Remote URL as: https://storage.au.globalclouds.com/remote.php/carddav
    3. Select ‘Use specific credentials’
    4. Username: Input = your GlobalClouds email-username
    5. Password Input = your GlobalClouds service password
    6. Click “Fetch” to have the system connect to GlobalClouds and discover your Calendar(s)
    7. The discovered Calendars are listed with the full path URL
    8. Click “OK” as follows:
  9. You will be taken back to the ‘General Configuration” window with the new Server Configuration listed. Click ‘OK’ as you see here:
  10. You will now see your new Calendar(s) listed in Kontact. You can filter your view by “ticking” each as you see here:

 

CalDAV for multiple Calendars – multiple accounts

It is common in team environments or small business/families for people to share their calendars and contacts by simply sharing their username/password.  In this setup simply connect to multiple Calendars as required as Kontact does not have the same authentication peculiarities as Thunderbird does.  (The incrementally numbered GlobalClouds Storage referencing is not required.)

Making changes

We find after making changes in Kontact with CalDAV and CardDAV settings it is always best to exit the program and terminate entirely and restart.

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Contact and Calendar-Sync with Outlook

Microsoft Outlook (PC, Mac Surface RT, Surface Pro and Mobile versions) do not presently support natively the open standard CardDAV and CalDAV for contact and calendar sync.  Microsoft seeks to push users to their proprietary Exchange ActiveSync (EAS) protocols.

Therefore to connect with the “DAV” protocols you will require a third party plugin.  There are quite a few available with various degrees of functionality.

In no particular order here is a list of plugin suppliers that you can consider:

Of all these ‘DAV’ plugins the iCal4OL is by far the most advanced (and complicated to use) but if you wish to have multiple calendars, multiple address books from multiple accounts then iCal4OL is the only way to proceed.

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Open and Save from MS Office

If you would like to open and save your Microsoft Office files directly from/to your Cloud Storage this is very easy using the WebDAV protocol.  Your WebDAV address is as follows:

https://storage.au.globalclouds.com/remote.php/webdav

Open this from the ‘Network’ option in an Open or Save As dialog.  You will be prompted for your username and password.

Example – Word 2013 Save To Cloud

As an example to save a Word document Office 2013 direct to your cloud storage follow these steps:

  1. Select menu File > Save As
  2. Scroll to your ‘Network’ locations if you have saved before or simply type into the address bar the following address: https://storage.au.globalclouds.com/remote.php/webdav
  3. You will be prompted for your username and password. Enter these and select if you wish your PC to retain the credentials for next time as follows:
  4. You will be able to see your Cloud Storage folders directly. Note – This is the folders directly in your Cloud. It is not your ‘GlobalClouds’ folder on your PC if you have the File-Sync Client installed.
  5. Select your save folder location such as your /Documents folder in this example:
  6. Save your file.

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File-Connect with Windows

You can directly connect from Windows to your Cloud Storage files using the WebDAV protocol.

Microsoft Windows can operate as a rudimentary WebDAV client although many users choose to use a third party client program for increased functionality and reliability.  This chapter will discuss connection with the built in MS Windows clients although we do recommend users of older Windows investigate some of the many third party clients available.

The following are the ways to File-Connect directly to your Cloud Storage with Windows starting with Win7+/Svr2008+

Windows 7 and Server 2008/12 – Explorer and Mapped Drive Access

The second generation WebDAV client provided by Microsoft is called the WebDAV Mini Redirector and allows one to view the Cloud Storage by drive mapping in Windows Explorer.

NOTE – The following directions are for Win7 and various Service Packs version the detail may slightly differ but the fundamentals are the same)

— How to “Explorer” connect with “Mini Redirector”:

  1. Click on menu Tools > Map Network Drive to open the dialog box
  2. Select a drive letter – Eg. G:
    1. In the ‘Folder’ entry put the URL for your GlobalClouds cloud Storage which is: https://storage.au.globalclouds.com/remote.php/webdav
  3. Click on ‘Finish” as follows:
  4. A window asking for your username and password will pop up at this point. Enter your GlobalClouds email-username and password, select to save the password and click OK as follows:
  5. You will now see your Cloud Storage data as the drive letter you selected. You can see our example here:

— How to “CMD” connect with “Mini Redirector”:

  1. Open a Command shell
  2. Map a drive letter with this command (as G: in this example):
    1. net use g: https://storage.au.globalclouds.com/remote.php/webdav
  3. On Enter-Return you will be prompted for your username and password. Enter your GlobalClouds email-username and associated password to connect. You can see the entire process here:
  4. Optional – Use the ‘net use /PERSISTENT:YES’ version to retain the drive map on reboot
  5. You have now mapped the drive letter.

Windows 8 – Explorer and Drive Mapped

Windows 8 connectivity is basically as the above Win7 example but just to make it easy for users here are some of the screenshots to get the process started:

  1. First navigate to the Desktop; after logging into Windows 8 click the Desktop icon as you see here:
  2. From Desktop click ‘File Explorer”:
  3. At the top of File Explorer click Computer > Map Network Drive > Map Network Drive as follows:
  4. Select vacant drive letter as you see here:
  5. Enter the Folder address URL: https://storage.au.globalclouds.com/remote.php/webdav and click ‘Finish’
  6. When prompted enter your username/password
  7. You can now drag files and folders to and from your computer and the site Resources folder.

As you can see from the above examples Win7/8 and Svr 2008/12 are great, easy choices but for older platforms see the following additional guidance.

Windows 98, 2000 and XP – Internet Explorer “Web Folder” Access

The first generation WebDAV client provided by Microsoft is called Web Folders and allows one to drag and drop between a remote WebDAV server and your local computer. Use Internet Explorer on older machines to access your WebDAV folders as follows:

— How to connect with Internet Explorer

  1. Go to the menu File > Open. The open dialog will be presented.
  2. Check the box to open as a web folder
  3. Enter the URL of the WebDAV folder in the box and click Next
    1. The address is: https://storage.au.globalclouds.com/remote.php/webdav
  4. A window asking for your username and password will pop up at this point. Enter your GlobalClouds email-username and password, and click OK.
  5. Optional – If you do not select the option to open as a web folder it will open as a web page.

NOTE – You will require the latest service pack and “Microsoft Data Access Internet Publishing Provider” component.  As Microsoft has cancelled support for XP you can no longer download these from Microsoft Update and GlobalClouds provides this information “As Is” and we can no longer offer support to XP or prior.

See – Software Update for Web Folders KB907306 here: http://www.microsoft.com/en-us/download/details.aspx?id=15123

Windows XP-SP3 and Vista– Explorer Access

The second generation WebDAV client provided by Microsoft is called the WebDAV Mini Redirector and allows one to view the mapping in the “My Network Places” in Windows Explorer or as a Drive Letter in “My Computer” or “Computer” for Vista/Win7+.

NOTE – The following directions are for XP.  For Vista, Win7+ and various Service Packs version the detail may slightly differ but the fundamentals are the same)

— How to “Explorer” connect with “Mini Redirector”:

  1. Go to “Windows Explorer” or “My Computer” and select “My Network Places”
  2. Click on menu File > My Network Places > Map Network Drive to open the dialog box
  3. Select a drive letter – Eg. G: (This is only possible in Vista. In XP anything you place here is ignored)
  4. Click the option for “Sign up for online storage or connect to a network server” as follows:
  5. The “Add Network Place Wizard” dialog window opens
  6. Click ‘Next’
  7. Select “Choose another network location” if asked as follows:
  8. The window that pops up is the Add Network Place Wizard. Enter the URL of the GlobalClouds WebDAV server in the box named Internet or network address and click Next.
      1. The address is: https://storage.au.globalclouds.com/remote.php/webdav
  9. A window asking for your username and password will pop up at this point. Enter your GlobalClouds email-username and password, select to save the password and click OK as follows:
  10. On the next page, enter a name for this share — this is the name that will show up in the My Network Places listing as follows:
  11. Click Finish on the next page.
  12. In Windows XP (without drive letter mapping support) you will be able to brows your GlobalClouds Cloud Storage directly in Windows Explorer – Network Places now:
  13. In Vista the mapping will be viewed as a drive letter within your ‘My Computer” tree of from a DOS CLI prompt.

Windows XP-SP3 – Drive Letter Access with stunnel

The second generation WebDAV client provided by Microsoft is called the WebDAV Mini Redirector and allows one to view the mapping in the “My Network Places” in Explorer  but it does not support mapping a Drive letter in the same way as if you were using a Windows File Sharing/SMB/CIFS share in Windows XP.

To map a drive letter in XP requires a special technique to redirect through a tunnel all the traffic from Windows XP local port 80 to remote port 443 at Storage.au.globalclouds.com is possible.  Follow these steps:

NOTE – these steps are suitable for Windows XP only

  1. Obtain the ‘stunnel’ binaries from here and install on your Windows XP machine; https://www.stunnel.org/downloads.html
  2. Edit your stunnel config file (located to contain these lines: client=yes verify=0 [psuedo-https] accept = 80 connect = storage.au.globalclouds.com:443 TIMEOUTclose = 0
    1. You can test the correct functioning of Stunnel by opening a browser, directing it to your local port 80 and it will display the remote port 443 server at Globalclouds. A local browser address would be http://localhost and you should see the Web User Interface login for GlobalClouds. If you do not check your local firewall and exnure no port conflicts exist on your local machine.
  3. You can now map a drive letter with this command: net use * http://localhost/remote.php/webdav

NOTE – These steps have been known to fail with the dreaded and almost impossible to troubleshoot “System Error 67” on Virtual Machines and for certain network cards.  As Microsoft have ceased support for XP it is difficult to further troubleshoot this issue.  In this circumstance upgrade to Vista or beyond where Microsoft support Mini Redirector over secure connections is necessary.

Known Limitations

The Microsoft WebDAV clients provide basic functionality only and have some known limitations with all WebDAV servers namely:

  • Problems when accessing large files
  • Timeout errors
  • Very slow load and refresh times
  • Multiple problems with “Digest Authentication” requiring the

Please note these are all issues with the Microsoft Operating System implementations and are not related to GlobalClouds.  If these issues cause problems for you we strongly recommend you investigate a better WebDAV client such as:

Known Problem – File Size Limit

If you receive the following error message:
Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved.

— Solution

You can increase the value FileSizeLimitInBytes in: HKEY_LOCAL_MacHINESYSTEMCurrentControlSetServicesWebClientParameters by clicking on Modify.

To increase the limit to the maximum value of 4GB, select Decimal, enter a value of 4294967295, and reboot Windows or restart the WebClient service.

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File-Connect with Windows via Command Prompt

Windows 7, 8 and Server 2008 and 2012 have support to mount a drive letter directly to your GlobalClouds Storage repository with WebDAV and the “Mini Redirector”.  To do this follow these steps:

  1. Open a Command shell
  2. Map a drive letter with this command (as G: in this example):
    1. net use g: https://storage.au.globalclouds.com/remote.php/WebDAV
  3. On Enter-Return you will be prompted for your username and password. Enter your GlobalClouds email-username and associated password to connect. You can see the entire process here:
  4. Optional – Use the ‘net use /PERSISTENT:YES’ version to retain the drive map on reboot
  5. You have now mapped the drive letter.

 

 

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File-Connect with Cyberduck

Cyberduck is an excellent basic WebDAV client for Windows XP through to Win8 and Mac OS X client.

It is free (but we encourage you to donate)  and available from the Cuberduck web site here: https://cyberduck.io/

It is easy to setup.  Follow these few steps:

  1. Click on ‘Open Connection’
  2. Select the server type of “WebDAV (HTTP/SSL)
  3. Enter the server URL: storage.au.globalclouds.com
  4. Enter your Username: your email-username
  5. Enter your Password
  6. Select the ‘More Options’ dialog to enter the path: remote.php/webdav
  7. Click ‘Connect’ as follows:

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File-Connect with BitKinex

The BitKinex WebDAV client for Windows XP/Vista/Win7 is available from the BitKinex web site here : http://www.bitkinex.com/download

The BitKinix client will speed up your connectivity to your Cloud Storage significantly when compared to the native Microsoft WebDAV clients.

To install follow these basic setup steps:

  1. On first run at the “Network setup: Connection Type” select ‘Direct connection’ and choose ‘Next’ or select the ‘Connect’ button from the main program window
  2. Enter the Server Address: https://storage.au.globalclouds.com/remote.php/webdav
  3. Enter your username and password and click ‘Connect’ as follows:

Your BitKinex will look as follows:

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File-Connect with NetDrive

Netdrive is a freemium product that allows for manual connection to one WebDAV server from all versions of Windows.  If you require automatic connection and more than one virtual drive you can purchase a license.

The benefit of NetDrive over Cyberduck and BitKinex is support for mapping a drive letter.  You can download NetDrive for Windows from here: http://www.netdrive.net/download.html

(If you require a drive mapping client for Apple Mac OS X see WebDrive in the next chapter.)

To connect to your GlobalClouds Storage with NetDrive follow these steps:

  1. Download NetDrive, install and restart your PC
  2. Open the program and you will see a few entries for the large non-open standards compliant operators and an “Add Drive” button. Click “Add Drive” as follows:
  3. The “Drive Info” dialog opens. Select the following:
    1. Type = WebDAV
    2. Drive = G: or any other free letter
    3. Mount as a = network drive
    4. Name = GlobalClouds or any other description of you liking
    5. URL = https://storage.au.globalclouds.com:443/remote.php/webdav
      1. Select SSL should be automatic
    6. User = your GlobalClouds email-username
    7. Password = your GlobalClouds password
    8. Optional -Save password if you choose
    9. Click on “Save” as follows:

You will now have the option “GlobalClouds” and you can connect at your leisure as follows:

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File-Connect with WebDrive

WebDrive is an excellent commercial WebDAV client for Windows XP through to Win8, Apple Mac OS X and Mobile for iOS and Android.  It is primarily for mapping a local drive and nominating certain files and folders to be kept cached locally.

It is available from the South River Technologies web site here: https://www.webdrive.com/

It is easy to setup.  Follow these few steps:

This example is via Windows7.  The steps for Mac and Mobile are all similar.

  1. Download and install the WebDrive client for your operating system. Open and click the “New Site” button.
  2. Select “Connect by Server Type …” and click “Next”
  3. Select Server Type = WebDAV and tick ‘Connect Securely’ the click ‘Next’ as follows:
  4. Enter the URL for the GlobalClouds WebDAV service which is: storage.au.globalclouds.com/remotephp/webdav
  5. Click Next as you see here:
  6. On the next dialog window leave the defaults for ‘No Certificate’ and just click Next as you see here:
  7. On the next dialog enter your GlobalClouds email-username and password. Select to save the password if you choose and click ‘Next’ as follows:
  8. Next give the connection a name and select a free drive letter to map. You can see this here:
  9. On the last window select if you would like to connect now and if you wish to connect when you login to your PC. Click ‘Finish’.
  10. You will see your GlobalClouds Storage Folders now presented as a drive letter and can manage the service with the WebDrive application. For more details see the WebDrive help files which are quite extensive. The application will look like this when all is ok:

You can synchronize files, set schedules and bandwidth allocations amongst other advanced features by clicking on the ‘Properties’ button.  These features certainly justifies the expense of purchasing the application when compared to the free alternatives.

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File-Connect with Linux ~ GNOME

You can directly connect to your GlobalClouds Cloud Storage files in Linux operating systems using the WebDAV protocol.  As there are many distributions and flavours of Linux we will outline methods for GNOME and KDE desktops and leave other options for you to investigate independently.

Fundamentally to connect to your cloud Storage you only need to know three things:

  1. The GlobalClouds Storage URL which is: https://storage.au.globalclouds.com/remote.php/webdav
  2. Your GlobalClouds email-username
  3. Your GlobalClouds password

Accessing Files with GNOME and Nautilus File Manager

  1. Open Nautilus and click File > Connect to Server
  2. Enter the following settings

    Server: storage.au.globalclouds.com
    Port: 443
    Type: Secure WebDAV (HTTPS)
    Folder: /remote.php/webdav
    Username: The GlobalClouds email-username
    Password: Your GlobalClouds password
  3. Click Connect button
    1. Note: Some versions of Nautilus require use of the davs:// to connect to your GlobalClouds share as follows: davs://storage.au.globalclouds.com/remote.php/WebDAV

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File-Connect with Linux ~ KDE

You can directly connect to your GlobalClouds Cloud Storage files in Linux operating systems using the WebDAV protocol.  As there are many distributions and flavours of Linux we will outline methods for GNOME and KDE desktops and leave other options for you to investigate independently.

Fundamentally to connect to your cloud Storage you only need to know three things:

  1. The GlobalClouds Storage URL which is:
    https://storage.au.globalclouds.com/remote.php/webdav
  2. Your GlobalClouds email-username
  3. Your GlobalClouds password

Accessing Files with KDE and Dolphin File Manager

  1. Open Dolphin and click “Network” in the left hand “Places” column as follows:
  2. Click on the icon labelled Add a Network Folder. The resulting dialog should appear with WebDAV already selected:
  3. If WebDAV is not selected, select it and click ‘Next’.
  4. Enter the following settings:

    Name: The name you want to see in the Places bookmark
    User: Your GlobalClouds email-username
    Server: storage.au.globalclouds.com
    Port: 443
    Folder: /remote.php/webdav
  5. Click Save & Connect and enter the following:

    Username: Your GlobalClouds email-username
    Password: Your GlobalClouds password
  6. Click OK.
  7. Note: Some versions of Dolphin require use of the wedav:// to connect to your GlobalClouds share: webdav://storage.au.globalclouds.com/remote.php/WebDAV

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File-Connect with Linux via Command Prompt

You can create mounts via the Linux command line which is useful if you prefer to access your GlobalClouds Storage the same way as you would any other file system mount.  This example serves a personal mount in your user directory and has it mounted automatically every time you log into your Linux system.

Steps:

  1. Install the davfs2 WebDAV filesystem driver, which allows you to mount WebDAV shares just like any other remote filesystem. Use this command to install it on Debian/Ubuntu:
    # apt-get install davfs2
  2. Use this command to install it on CentOS, Fedora, and openSUSE:
    # yum install davfs2
  3. Add yourself to the davfs2 group:
    # usermod -aG davfs2 <username>
  4. Then create an owncloud directory in your home directory for the mountpoint, and .davfs2/ for your personal configuration file:
    $ mkdir ~/globalclouds
    $ mkdir ~/.davfs2
  5. Copy /etc/davfs2/secrets to ~/.davfs2
    # cp /etc/davfs2/secrets ~/.davfs2/secrets
  6. Set yourself as the owner and make the permissions read-write owner only:
    # chown <username>:<username> ~/.davfs2/secrets
    # chmod 600 ~/.davfs2/secrets
  7. Add your GlobalClouds login credentials to the end of the secrets file, using the GlobalClouds server URL and your email-username and password:
    storage.au.globalclouds.com/remote.php/webdav <email-username> <password>

    1. For example add this line:
      storage.au.globalclouds.com/remote.php/webdav testguy303@gmail.com secret123
  8. Add the mount information to /etc/fstab:
    storage.au.globalclouds.com/remote.php/webdav /home/<username>/globalclouds davfs user,rw,auto 0 0
  9. Then test that it mounts and authenticates by running the following command. If you set it up correctly you won’t need root permissions:
    $ mount ~/globalclouds
  10. You should also be able to unmount it:
    $ umount ~/globalclouds

Now every time you login to your Linux system your GlobalClouds Storage repository should automatically mount via WebDAV in your ~/globalclouds directory. If you prefer to mount it manually, change auto to noauto in /etc/fstab.

Known Issues

Problem: Resource temporarily unavailable

Solution: If you experience trouble when you create a file in the directory, edit /etc/davfs2/davfs2.conf and add:

use_locks 0

Problem: Private Certificate warnings

Solution: If you have uploaded your own self-signed certificate and don’t access your GlobalClouds storage with our domain name (as some large enterprise operators prefer) then you will get a warning. To change this, you need to configure davfs2 to recognize your certificate. Copy yourcertificate.pem to /etc/davfs2/certs/. Then edit /etc/davfs2/davfs2.conf and uncomment the line servercert. Now add the path of your certificate as in this example:

servercert /etc/davfs2/certs/yourcertificate.pem

(This problem will not occur with public certificates issued by CA’s.)

 

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File-Connect with Mac OS X

Mac OS X has support for GlobalClouds storage access built right into the operating system integrating seamlessly into your desktop environment. Simply point to The GlobalClouds server, log in, and bingo, you’ve a new virtual drive right on your desktop!

Use the “Connect to Server” command to directly access your GlobalClouds Storage WebDAV service.  WebDAV (Web-based Distributed Authoring and Versioning) is a standard for collaborative authoring on the web.  It is a set of extensions to the Hypertext Transfer Protocol (HTTP) that allows for collaborative editing and file management between users via the Internet.

Connect via WebDAV if you do not use the GlobalClouds File-Sync Client.

To access files through the Mac OS X Finder:

  1. Choose menu Go > Connect to Server as follows:
  2. The “Connect to Server” window opens.
  3. Specify the URL below in the Server Address field:
    https://storage.au.globalclouds.com/remote.php/webdav
  4. Click Connect as follows:
  5. Enter your GlobalClouds email-username and password and click OK.
  6. Your Mac connects to your Cloud Storage directly

NOTE – It is possible to use the File-Sync Client to connect to your cloud Storage and synchronize the data to your Mac and ALSO connect directly via WebDAV.  This, while possible, can be confusing and we don’t recommend it to connect to the same repository with both methods at the same time.

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